[Amended 12-1-2021 by Ord. No. B-412]
There is hereby established in the Department of Administration a Division of Constituent Services, which shall be responsible for the centralization of all citizens' and organizations' complaints and inquiries on all aspects of City services and operations to enhance citizen confidence in government by expediting the handling of complaints and inquiries in coordination with the various departments of City government. Complaints and inquiries to be coordinated through the Division of Constituent Services will include, but are not limited to, the handling of counseling and referrals for social services, tenant assistance and education, housing and employment inquiries, taxi and livery complaints, quality of life issues, violations of City codes and general inquiries of City services available.
The personnel staff in the Division of Constituent Services may include clerical, operational, supervisory and managerial positions as deemed necessary within the budgetary limits established by the Council.