Whenever a consumer neglects or refuses to pay a bill rendered for water consumed or commits any violation of § 293-19 of this chapter, the Superintendent may discontinue service to the property. Service shall not be discontinued until at least 15 days' written notice of the intention to discontinue service has been served on the consumer and the property owner, either personally or by taking the same in a postpaid wrapper to the address of such person. If the property consists in whole or in part of a dwelling or dwellings, notice shall also be given to the occupants by posting a copy of the notice at the doorway of the premises or, in the case of a multiple dwelling, in the public corridor or hallway on each floor of said premises. Service shall not be discontinued at any time other than when the general business office of the Water Department is open for business and no later than 12:00 noon on Friday. No service shall be discontinued to any person receiving public assistance for nonpayment of bills, if such bills are to be paid directly by the Department of Social Services. Nothing in this section shall be construed as requiring any criminal prosecution against any person prior to termination of water service.
[Amended 5-22-2000 by Ord. No. 5-2000]
Any consumer, owner or residential occupant may request a hearing from the Superintendent on the discontinuance of service by applying to the Superintendent in writing within five days of the notice. The hearing shall be held within five days, and the Superintendent's determination shall be final.
The Superintendent may limit the quantity of water used whenever it is necessary or expedient to do so.
No consumer shall permit the waste of water for any premises by reason of either act or neglect or by reason of any leaking appliance over which the customer has control.
[Amended 6-18-2012 by Ord. No. 4-2012]
All bills shall be due when rendered. Bills remaining unpaid shall be subject to the penalties set forth in § C8.89 of the City Charter.
The City shall not be liable to any consumer, owner or other person for any inconvenience or damage resulting from water discoloration or low or excessive pressure.