A charge of 3%, but not less than $0.50, will be added to bills not paid within 20 days from date of issuance. A late payment charge shall be applied only once to any given amount outstanding. This charge is applicable to all customers.
Reasons for disconnection. Service may be disconnected or refused for any of the following reasons:
Failure to pay a delinquent account or failure to comply with the terms of a deferred payment agreement.
Violation of the Utility's rules and regulations pertaining to the use of service in a manner which interferes with the service of others or to the operation of nonstandard equipment, if the customer has first been notified and provided with reasonable opportunity to remedy the situation.
Failure to comply with deposit or guarantee arrangements as provided for in these rules and regulations.
Diversion of service around the meter.
Disconnection for delinquent accounts.
A bill for service is delinquent if unpaid after the due date shown on the bill. The Utility may disconnect service for a delinquent bill by giving the customer, at least eight calendar days prior to disconnection, a written disconnect notice which may be mailed separately or be included with the bill for service. For purposes of this rule, the due date shall not be less than 20 days after issuance.
The Utility may disconnect without notice where a dangerous condition exists. Service may be denied to any customer for failure to comply with the applicable requirements of the rules and regulations of the Public Service Commission or of these rules and regulations or if a dangerous or unsafe condition exists on the customer's premises.
The Utility shall notify the appropriate County Department of Health and Social Services at least five calendar days prior to any scheduled disconnection of residential service if the customer or responsible person has made a written request for this procedure. The Utility shall apprise customers of this right upon application for service. If service to a residential customer which has been disconnected has not been restored within 24 hours after disconnection, the Utility shall notify the appropriate sheriff's department of the billing name and service address and that a threat to health and life might exist to persons occupying the premises.
Editor's Note: A sample notice of disconnection is on file in the Village offices.
The Utility shall offer deferred payment agreements to residential customers. The deferred payment agreement shall provide that service will not be disconnected for the outstanding bill if the customer pays a stated reasonable amount of the outstanding bill and agrees to pay a stated reasonable portion of the remaining outstanding balance in installments until the bill is paid. In determining what amounts are "reasonable," the parties shall consider the following:
In the deferred payment agreement, it shall state immediately preceding the space provided for the customer's signature and in bold face print at least two sizes larger than any other used thereon, the following:
If you are not satisfied with this agreement, do not sign. You have the right to make a counter offer and, if it is rejected, you have the right to appeal this proposed agreement to the Public Service Commission of Wisconsin, during which time the Utility may not disconnect your service. This does not relieve you from the obligation to pay bills that are incurred after commencement of dispute procedures. If you do sign this agreement, you give up your right to dispute the amount due under the agreement except for the Utility's failure or refusal to follow the terms of this agreement.
A deferred payment agreement shall not include a finance charge.
If an applicant for service has not fulfilled the terms of a deferred payment agreement, the Utility shall have the right to disconnect service or refuse service in accordance with these rules and under such circumstances; it shall not be required to offer subsequent negotiation of a deferred payment agreement prior to disconnection. Any payments made by the customer in compliance with a deferred payment agreement or otherwise shall be first considered made in payment of the previous account balance with any remainder credited to the current bill.
Whenever the customer advises the Utility's designated office prior to the disconnection of service that all or part of any billing as rendered is in dispute, or that any matter related to the disconnection is in dispute, the Utility shall investigate the dispute promptly and completely, advise the customer of the results of the investigation, attempt to resolve the dispute and provide the opportunity for the customer to enter into a deferred payment agreement, when applicable, in order to settle the dispute.
After the customer has pursued the available remedies with the Utility, he may request that the Public Service Commission's staff informally review the disputed issue and recommend terms of settlement.
Any party to the dispute after informal review may make a written request for a formal review by the Commission. If the Commission decides to conduct a formal hearing on the dispute, the customer must pay 50% of the bill in dispute or post a bond for that amount on or before the hearing date. Failure to pay the amount or post the bond will constitute a waiver of the right to a hearing. Service shall not be disconnected because of any disputed matter being pursued under the dispute procedures. In no way does this relieve the customer from the obligation of paying charges which are not disputed.