City of Gardner, MA
Worcester County
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Table of Contents
Table of Contents
[HISTORY: Adopted by the City Council of the City of Gardner 2-21-2012 by Ord. No. 1537. Amendments noted where applicable.]

§ 118-1 Department established; Director.

A. 
There shall be established in the City of Gardner an Information Technology Department to be administered by a Director.
B. 
The Information Technology Director (the "Director") shall be appointed by the Mayor, subject to confirmation by the City Council, and shall be appointed for at term of three years. Said Director shall hold office until his/her successor is appointed and confirmed. Said Director may be removed from office in the same manner as department heads as provided by Section 8 of the City Charter. Said Director shall report to the Mayor and City Council and shall appear before the City Council whenever requested to do so.

§ 118-2 Duties of Director.

The duties of the Director shall be as follows. The Director shall:
A. 
Be responsible for the organization, administration and operation of the Information Technology Department and develop, manage and monitor the annual operating budget and capital improvement plan, including City-wide information technology and systems' acquisition and maintenance.
B. 
Develop and implement a long-range plan for information technology.
C. 
Plan, manage, and maintain the City's information technology and systems, including hardware, software, networks, system installations, backups, upgrades, and implementation and support of applications.
D. 
Maintain access to the network resources and undertake software updates and corrections.
E. 
Act as a technical expert to assist City employees with complex desktop computer hardware and software problems and prepare training courses and provide user support and training in the use of available hardware, software, and utilities, including GIS systems.
F. 
Manage the City's wide area network, including the development and maintenance of user accounts, print queues, storage requirements and bandwidth needs; maintain VoIP telephone systems; maintain VoIP hardware and infrastructure; and perform maintenance, user configuration and software configuration changes.
G. 
Maintain an annual inventory of computers and related equipment; order and set up new computers, printers, scanners, hardware, software, and other network devices; and manage vendor relationships and arrange for vendor support and repair services.
H. 
Maintain assorted peripheral technology such as printers and projectors.
I. 
Develop protocols and implement security measures to protect the City's networks against viruses, intrusion, and other potential hazards and establish disaster recovery plans.
J. 
Develop applications, as needed.
K. 
Be responsible for the operation and management of Internet or intranet website, including the updating and maintenance of the City's website and web presence.
L. 
Evaluate information technology needs and work with department heads and other staff to define needs, explore system solutions, and provide business systems consulting services to recommend the effective use of technology to improve efficiency and service.
M. 
Maintain relationships with vendors, consultants, and technology groups and networks.
N. 
Research hardware/software developments and trends, recommend information technology purchases to the City Administrator, develop request for proposals and purchase specifications, and meet with vendors and consultants.
O. 
Coordinate licensing of software and the identification of hardware assets.
P. 
Work closely with the GIS/AutoCAD Technician on the planning, management, implementation, evaluation and establishment of policies and procedures for the City's geographic information systems.
Q. 
Design databases, develop applications, establish standards and procedures for database management, maintain data dictionaries, and maintain system documentation.
R. 
Coordinate with the GIS/AutoCAD Technician on the planning, implementation and administration of the integration, consolidation, development, security and integrity of City-wide GIS databases.
S. 
Supervise employees in such position titles as systems manager and departmental liaisons involved in computer hardware/software support and user support. Requires matrix management of staff involved in the use and maintenance of the GIS system. Supervisory activities include responsibility for performance management, hiring, conducting employee orientation, scheduling work hours/granting time off, providing training and development and assigning/reviewing work.
T. 
Work in an advisory capacity to the Mayor on all information technology related matters and, in addition to those stated herein, perform those miscellaneous duties and responsibilities as assigned by the Mayor.

§ 118-3 Revision of duties.

The duties, powers and responsibilities of said Director may be broadened or diminished at any time by ordinance.

§ 118-4 Compensation.

The salary of the Director and other employees of the Information Technology Department shall be established in the ordinances designating salaries and wages for the City employees.[1]
[1]
Editor's Note: See Ch. 171, Personnel, Arts. XV and XVI.