A.
Generally. All agencies, except the office of the City Clerk, are
under the jurisdiction of the Mayor and are described in this part
of the Administrative Code. The description of agencies delineates
the mission and functions of each agency and broadly highlights their
authorities and responsibilities.
B.
Coordination of operations. The Mayor coordinates administration,
finance, operations and public safety activities by meeting regularly
to discuss and coordinate activities to mitigate duplication of services
where possible. The Mayor develops action programs, evaluates program
completion, and reviews management, financial, personnel, and legal
issues. Significant attention is paid towards coordination of work
programs, so as to ensure minimal work disruption and efficient service
delivery. The delivery of services to the public requires coordination
and cooperation among the various divisions, departments and programs
within the City. Departmental managers identify those areas of concern
where the various agencies can assist each other in the accomplishment
of their mission.
C.
Multiple-member body coordination.
(1)
It is an administrative obligation for the departmental liaison to
a multiple-member body to regularly and accurately represent to management
multiple-member body activities, policies and decisions, so as to
ensure efficient implementation of said body's activities.
(2)
It is further an administrative obligation to assist multiple-member
bodies in the pursuit of their missions and responsibilities. Administrative
personnel ensure that multiple-member bodies receive objective, timely,
professional and accurate information upon request, in order to better
assist multiple-member bodies in their activities.
(3)
The Mayor ensures proper staff support to multiple-member bodies.
The Mayor may discuss with the chair of any multiple-member body the
level and quality of administrative support provided, upon the multiple-member
body chair's request. Multiple-member body chairs are encouraged to
communicate with the Mayor, as necessary, in this and other matters.
[Amended 8-21-2017 by Ord. No. 2018-4]
D.
City Council coordination.
(1)
City departments provide professional support to the elective organization
of the City primarily through the Mayor and the School Superintendent.
(2)
Coordination of reports to the City Council occurs through the Mayor.
All agencies under the jurisdiction of the Mayor ensure that the City
Council receives objective, timely, professional and accurate information
upon request, in order to better assist the City Council in its legislative
and policy decisionmaking process.
(3)
In order to ensure that the coordination of reports to the City Council
is effective, the Mayor assumes responsibility for the information
transmittal. The procedure for transmittal of reports from an agency
to the City Council is for information to route through the Mayor.
The procedure for transmittal of report or service requests from the
City Council to an agency is for such requests to route through the
Mayor.
(4)
Coordination of report or service requests involving the School Committee
and School Superintendent from any municipal agency is similarly transmitted
through the Mayor.
(5)
Nothing in this section shall be construed to deny to members of
the City Council direct access to information that is readily available
and provided by agencies to members of the general public in the pursuit
of their civic responsibilities or private business, nor shall staff
members be discouraged from providing such information through formal
or informal means.
E.
Annual reports. All agencies shall prepare an annual report of their
activities and submit it to the Mayor on or before the fourth Friday
in September. The annual report shall describe fiscal year activities
for the year ending each June 30. Where required by state, regional
and/or federal regulations, certain agencies may be required to submit
copies of their annual reports to appropriate state, regional and/or
federal agencies. The Mayor shall provide for a standard reporting
format.
A.
Established. There shall be an office of the City Clerk under the
supervision of a City Clerk elected by the City Council. The City
Clerk is Clerk to the City Council and also serves as a member of
the Board of Registrars of Voters and provides supervision to the
Elections Administrator.
B.
Authorities and responsibilities.
(1)
The
City Clerk is the keeper of vital statistics of the City and of ancient
and public records. The City Clerk records and preserves original
birth, marriage, and death records and is responsible for the maintenance,
disposition, and preservation of municipal archival records. The City
Clerk is the custodian of the City Seal and the official records of
the City.
(2)
The
City Clerk administers the oath of office to elected and appointed
officers, notifies the Mayor within 30 days of the expiration of a
term of office of all officers appointed by the Mayor, and furnishes
copies of the Open Meeting and Conflict of Interest Laws[1] to elected and appointed officers.
[1]
Editor's Note: See MGL c. 30A, §§ 18 to 25,
and MGL c. 268A, respectively.
(3)
The
City Clerk posts meeting notices for agencies of the City and other
governmental bodies.
(4)
The
City Clerk is the custodian of Planning Board records; the rules,
regulations, and minutes of multiple-member bodies; and books, reports,
and laws received from the commonwealth, and under the Zoning Act[2] the City Clerk receives copies of decisions and notices
of appeal.
[2]
Editor's Note: See MGL c. 40A.
(5)
The
City Clerk keeps the legislative record of the City Council and notifies
the Auditor and Treasurer/Collector of City Council votes authorizing
appropriations and assessments.
(6)
The
City Clerk issues such licenses and permits as may be provided by
law, including those for marriage, raffles, bazaars, businesses and
dogs.
(7)
The
City Clerk records state and federal tax liens and Uniform Commercial
Code filings.
(8)
The
City Clerk receives notice of claims and transmits these claims to
the Law Department.
A.
General provisions.
(1)
Established. There shall be a Community Services Division under the
supervision of a Director of Community Services. The Community Services
Division shall ensure that programs and services delivered by the
departments within are coordinated and responsive. There shall be
the following departments within the Community Services Division:
Council on Aging, Public Library, Recreation, and Veterans' Services.
[Amended 8-21-2017 by Ord. No. 2018-4]
(2)
Authorities and responsibilities. The Community Services Division
and the departments included therein ensure that Melrose residents
have access to programs and services. To these ends the Division seeks
to collaborate with residents, other City departments and local, state
and federal agencies in developing appropriate programs and services.
B.
Council on Aging Department.
(1)
Established. There shall be a Council on Aging Department within
the Community Services Division under the supervision of a Council
on Aging Director.
(2)
Authorities and responsibilities. The Council on Aging Department
operates a senior center to provide services and for the enjoyment
of all elders within the City. The Department is responsible for outreach
to elders in the community, in particular to hard-to-reach elders,
including those with limited English speaking abilities or with mobility
impairments. The Department develops health, cultural and recreational
programs and will manage the operations of the center. The Department
provides administrative support to the Council on Aging and receives
advisory information regarding program service delivery.
C.
Public Library Department.
(1)
Established. There shall be a Public Library Department within the
Community Services Division under the supervision of a Library Director.
(2)
Authorities and responsibilities. The library provides for the free
circulation of books and information technology and videotapes and
for the maintenance of Melrose memorabilia for the community and may
receive and hold gifts, bequests and devises for its use. The library
makes available public meeting space.
D.
Recreation Department.
(1)
Established. There shall be a Recreation Department within the Community
Services Division under the supervision of a Recreation Director.
[Amended 8-21-2017 by Ord. No. 2018-4]
(2)
Authorities and responsibilities. The Department is responsible for
the establishment, coordination and/or implementation of community
sports programs for all boys and girls as well as adults, including
working with the City's youth leagues; the planning and coordination
of cultural events, including celebrations of the 4th of July, Memorial
Day, December holidays, and any festivals or public events; and the
supervision and coordination of programmatic activities within the
municipal parks. The Department(s) stimulates community interest and
participation in the area of recreation, offering diverse programs
that promote and foster healthy lifestyles, encourage family involvement
and expand community partnerships.
E.
Veterans' Services Department.
(1)
Established. There shall be a Veterans' Services Department within
the Community Services Division under the supervision of a Veterans'
Agent.
(2)
Authorities and responsibilities. The Veterans' Services Department
provides aid and assistance to veterans and/or their dependents, secures
appropriate benefits for this service group, and provides outreach,
counseling, medical, employment, and other support services.
A.
Established. There shall be an Emergency Management Department under
the supervision of an Emergency Management Director.
B.
Authorities and responsibilities. The Emergency Management Department
provides planning, resources, communications and recovery services
in support of emergencies in the City, adjacent communities, and the
commonwealth. The Department functions as the emergency preparedness
department consistent with Chapter 639 of the Acts of 1950 and is
responsible for coordinating and planning all disaster emergency functions
and services within the City amongst all municipal and nonmunicipal
agencies and departments. The Department updates and exercises a plan
of pre-emergency actions known as the Comprehensive Emergency Management
Plan and the Superfund Amendment and Reauthorization Act of 1980 Title
III Plan, mitigates emergencies, assists in responses to hazardous
materials incidents, and administers cost recovery and other reimbursement
programs.
A.
General provisions.
(1)
Established. There shall be a Finance Division under the supervision
of a Chief Financial Officer. The Chief Financial Officer may serve
as the City Auditor or the Treasurer/Collector, but not both. The
Chief Financial Officer may also serve as the chief procurement officer.
There shall be the following departments within the Finance Division:
Assessing, Auditing, Information Technology, Parking Clerk and Treasury/Collecting.
(2)
Authorities and responsibilities. The Finance Division assists the
Mayor with the coordination and administration of the activities of
the Assessing, Auditing, Information Technology, Parking Clerk and
Treasury/Collecting Departments. The Finance Division is responsible
for ensuring that financial and internal support is provided to all
departments, providing the general public with departmental information,
and improving accessibility to local government and its services.
B.
Assessing Department.
(1)
Established. There shall be an Assessing Department within the Finance
Division under the supervision of a Director of Assessing.
(2)
Authorities and responsibilities. The Assessing Department creates
and maintains a database that includes property characteristics and
ownership information for every parcel within the City. This information
forms the basis for the Department to apportion the tax levy fairly
and equitably among all the taxpaying accounts. In addition, the Department
administers motor vehicle excise tax, acts on statutory exemptions,
and considers grievances regarding property values.
C.
Auditing Department.
(1)
Established. There shall be an Auditing Department within the Finance
Division under the supervision of a City Auditor.
(2)
Authorities and responsibilities.
(a)
The Auditing Department produces monthly financial reports of revenues
and expenditures. The Department examines the books and accounts of
all City agencies entrusted with the receipt, custody or expenditure
of funds and all original bills and vouchers on which funds have been
or may be paid from the City treasury. The City Auditor verifies the
cash balance of the City treasury by actual count of the cash and
review of the bank reconciliations and sets out in his or her annual
report the facts so found.
(b)
The City Auditor audits annually the accounts of the trustees of
any property where the principal or income, in whole or in part, is
bequeathed or given in trust for the benefit of the City and examines
and estimates the funds, securities, and property held by such trustees.
(c)
The Department examines all bills, drafts, orders and payrolls and,
if found correct, draws a warrant upon the treasury for their payment.
The Department disallows or refuses to approve for payment any claim
found to be fraudulent, unlawful or excessive. The Department maintains
a complete set of books and the accounts are kept, so far as practicable,
in conformity with the classifications and forms prescribed by law.
The Department has custody of all contracts of the City.
(d)
The Department, at the close of the calendar year, compiles statements
in tabulated form, showing the amounts appropriated and the amounts
expended and encumbered from each appropriation during the preceding
fiscal year, the amounts appropriated for the current fiscal year
and the amounts expended and encumbered from such appropriations during
the first six months of such year, the amounts estimated to be expended
from such appropriations during the second six months of such year
and the estimates for the next ensuing fiscal year, and furnishes
a copy thereof to the Mayor.
(e)
The City Auditor participates in the development of the annual operating
budget, the capital improvements program, and long-term financial
forecasts.
D.
Information Technology Department.
(1)
Established. There shall be an Information Technology Department
within the Finance Division under the supervision of a Director of
Information Technology.
(2)
Authorities and responsibilities. The Department is responsible for
several major functional areas: systems development and planning,
systems modification and enhancement, operations, central services,
and management and administration of the hardware and software for
the geographic information system in cooperation with the Departments
of Planning and Development and Public Works. The Department provides
computer hardware acquisition and maintenance support, software acquisition,
development and enhancement to all departments. It further is responsible
for computer supplies management, binding, printing, plotting and
scanning services, as well as desktop publishing and data communications.
The Department is responsible for developing a program for computer
training and, most significantly, for processing of all municipal
software programs on the host computer system and the City's local
area network(s). The Department is the central depository for all
electronic information and associated systems maintained and utilized
by the City.
E.
Office of the Parking Clerk.
(1)
Established. There shall be an office of the Parking Clerk within
the Finance Division under the supervision of a Parking Clerk.
(2)
Authorities and responsibilities. The office of the Parking Clerk
shall supervise and coordinate the processing of parking violations.
The Parking Clerk shall have the authority, subject to the approval
the Mayor, to hire or designate such personnel and organize such divisions
as the Parking Clerk may deem necessary or contract, by competitive
bidding, for such services subject to appropriation to carry out the
provisions of this section. The Parking Clerk, acting as a hearing
officer, shall have the authority to hold hearings to adjudicate disputes
arising from the issuance of parking violations. Said hearing shall
be informal, the rules of evidence shall not apply and the decision
of the hearing officer shall be final subject to judicial review.
F.
Treasury/Collecting Department.
(1)
Established. There shall be a Treasury/Collecting Department within
the Finance Division under the supervision of the Treasurer/Collector.
(2)
Authorities and responsibilities. The Treasury/Collecting Department
collects and enforces the collection of committed taxes. The Department
receives all money belonging to the City and expends and accounts
for it according to the ordinances of the City or its authorized officers.
The Treasurer/Collector is the negotiating officer for all municipal
borrowing and arranges the terms of the borrowing. The Treasurer/Collector
establishes and maintains an efficient cash management system reflecting
the breakdown of all receipts, disbursements and cash balances. The
Treasurer/Collector invests funds to ensure maximum yield on investments
while maintaining adequate availability of cash. The Treasurer/Collector
maintains all tax title accounts, prepares and maintains all collector's
deeds, conducts sales of land of low value, and prepares documents
required to petition for foreclosure. The Treasurer/Collector is responsible
for the closing and reconciliation of all books and accounts in the
Treasury/Collecting Department and for the preparation of related
reports. The Treasurer/Collector is the custodian of the funds of
the contributory retirement system.
[Amended 5-18-2009 by Ord. No. 09-176]
A.
Established. There shall be a Fire Department under the supervision
of a Fire Chief.
B.
Authorities and responsibilities. The Fire Department takes all necessary
steps for the extinguishment of fires and the mitigation of hazardous
incidents within the City, including the utilization of all necessary
personnel and equipment thereof, the destruction of any building or
structure and the removal of any obstruction for the purpose of checking
or extinguishing fires or hazardous incidents. The Department establishes
the location, relocation or removal of all public fire alarm boxes.
The Department's fire alarm maintenance lineman shall be responsible
for the municipal fire alarm system. The Department assists in the
reestablishment of order in the event of civil disturbance, disaster
or riot or any other declared emergency. The Department maintains
a record of all fires that occur within the City requiring the services
of the Department. The Department carries out the terms and provisions
of all fire service agreements entered into with other governmental
units. The Department investigates the causes of all fires and provides
written reports of all suspected arson, inspects all buildings and
structures as provided for by the State Fire Code, and provides for
the issuance and renewal of certificates of occupancy.
A.
Established. There shall be a Human Resources Department under the
supervision of a Human Resources Director.
B.
Authorities and responsibilities. The Human Resources Department
administers the classification and compensation plans, collective
bargaining agreements and personnel policies. The Department provides
advice and assistance to the Mayor and departmental managers on personnel
matters, including position classification and compensation levels,
employee relations, employee grievances and disciplinary action. The
Department develops and administers recruitment, pre-employment physical
and psychological examinations and employment processing programs
designed to attract the best qualified person to positions in the
City's workforce. It plans, develops, supervises, and conducts training,
education, employee assistance and career information programs. The
Department develops, establishes, and coordinates uniform personnel
practices and procedures, including centralized personnel records,
standardization of forms and records, position descriptions and compensation
standards. It furnishes information relative to civil service and
provides assistance to departments relative to civil service matters.
The Department investigates, authenticates, processes and resolves
workers' compensation and active and retired police officer and firefighter
indemnification claims. The Department develops, establishes, and
coordinates affirmative action and equal employment opportunity programs
designed to reflect the diversity of the City's population in the
workforce, ensures the City's compliance with the Fair Labor Standards
Act, designs and administers the group health and life insurance programs,
and manages the unemployment insurance program.
A.
Established. There shall be an Inspectional Services Department,
under the supervision of a Director of Inspectional Services, who
shall serve as the Building Commissioner and zoning enforcement officer,
consisting of building, electrical, plumbing and gas and sealer of
weights and measures.
B.
Authorities and responsibilities.
(1)
The Inspectional Services Department provides a variety of services
relating to public safety, environmental and quality of life concerns
of the City residents. The Department has eight areas of responsibility:
building, plan review, zoning, plumbing, electrical, gas, public safety
and sealer of weights and measures. The Department reviews plans,
issues permits, conducts inspections, enforces zoning ordinances and
investigates and abates complaints. All permits issued, inspections
made and enforcement conducted by the Department shall be in accordance
with all governing provisions of the Massachusetts General Laws and
the Code of Massachusetts Regulations, which provide the Inspectional
Services Department with its authority.
(2)
The Department regulates the sale of commodities by weight or measure,
inspecting and testing weighing and measuring devices; the operation
and use of electronic retail checkout systems; and the method of sale
of commodities and the labeling of prepackaged commodities. The Department
abates nuisances declared by the City Council.
[1]
Editor's Note: This ordinance also provided that throughout
the City Code references to the "Department of Inspection Services"
were amended to "Inspectional Services Department" and references
to the "Director of Inspection Services" were amended to "Director
of Inspectional Services."
A.
Established. There shall be a Law Department under the supervision
of a City Solicitor.
B.
Authorities and responsibilities. The City Solicitor serves as legal
counsel to the City Council, School Committee, Mayor, and to all agencies
and multiple-member bodies of the City. The City Solicitor examines
all titles to property purchased by the City and drafts such bonds,
deeds, contracts and other legal instruments of whatever nature as
may be required by Charter, ordinance or this Administrative Code
for the orderly administration of the affairs of the City. He or she
attends meetings of the City Council as necessary and at the request
of the President of the City Council advises the City Council on questions
of law relating to the subject matters before the City Council and
on the legality of any votes, motions, or other actions proposed to
be taken by the City Council. He or she provides legal advice and
renders written opinions to the Mayor and all elected or appointed
City officers, departments and multiple-member bodies on matters pertaining
to the functions of their respective offices or on questions of law
relating to matters within their authority. The City Solicitor, or
his or her designee, prosecutes all legal actions brought on behalf
of the City or any officer or agency acting in its capacity as such;
defends all actions brought against the City or any officer or agency
acting in its capacity as such in any court or other tribunal; and
appears as legal counsel for the City in any other actions which may
involve the rights and interests of the City or any officer or agency
thereof. He or she advises the Mayor on the advisability of resolving
or settling claims or suits brought against the City. The City Solicitor
may settle such claims or suits if in his or her opinion they can
be settled advantageously to the interests of the City.
A.
Established. There shall be a Planning and Community Development
Department under the supervision of a Director of Planning and Community
Development. The Planning Board, the Historic District Commission,
the Board of Appeals, the Conservation Commission, the Industrial
Development Financing Authority and the Melrose Redevelopment Authority
are consolidated under the administrative control of the Director
of Planning and Community Development. This consolidated department
shall not act as nor be construed as including the local housing authority
organized under MGL c. 121B, § 3. All books, papers, documents,
equipment, building facilities, land and other property, both real
and personal, which are or have been in the custody and control of
the Planning Board, the Board of Appeals, the Conservation Commission,
the Industrial Development Financing Authority and the Melrose Redevelopment
Authority shall forthwith be transferred by said agencies to the Planning
and Community Development Department. All monies and assets including
grants and reimbursements from whatever source of the Planning Board,
the Board of Appeals, the Conservation Commission, the Industrial
Development Financing Authority and the Melrose Redevelopment Authority
are hereby credited to the account of the Planning and Community Development
Department. All contracts in force shall be continued in force by
such Department until they otherwise expire or are cancelled. Any
judicial proceeding in which the Planning Board, the Board of Appeals,
the Conservation Commission, the Industrial Development Financing
Authority or the Melrose Redevelopment Authority is a party shall
not be affected, but the Planning and Community Development Department
shall stand in place of said agencies.
B.
Authorities and responsibilities.
(1)
The Planning and Community Development Department is organized so
that it provides services in the following areas: housing planning
and development, which includes all housing programs and community
development program applications and administration; economic planning
and development, which includes industrial, commercial and retail
activities; capital facilities planning and development, which includes
transportation, parks and open space and public facilities planning,
program and project implementation; planning and coordination, which
includes the comprehensive planning process, including functional,
geographic and capital improvement planning; land use review and controls
such as zoning, site plan and design review process; and other administrative
and technical services.
(2)
The Planning and Community Development Department activities include
but are not limited to the following: conduct studies of the resources,
possibilities and needs of the City and its relationship with other
municipalities in the metropolitan region; collect data and create
a database for the City and relevant components; provide analysis
and interpretation of data and studies; initiate and propose policies,
goals and objectives for the physical, economic, social and environmental
needs of the City; prepare economic development policies, strategies
and plans for the City; develop economic initiatives and proposals
and implement specific economic development projects and programs;
manage the planning, design, and construction of capital facilities
and community and economic development projects, either independently
or in cooperation with other agencies as appropriate; review and analyze
proposals for housing, transportation, parking and traffic circulation,
parks and open space, historic preservation, environmental resources,
public facilities, industrial, commercial and retail development and
related matters to assist the Mayor, City Council, multiple-member
bodies, and other agencies in the making of any recommendations or
rendering of any approvals which they may be required to make concerning
such matters; provide site plan review and design review services
for public and private projects for the City and for all projects
which seek City permits or approvals; act as administrative and technical
advisor and render clerical support to the Planning Board, the Board
of Appeals and the Conservation Commission and provide technical support
to the Traffic and Parking Commission; and prepare applications for
grants and provide grant administration for those received.
A.
Established. There shall be a Police Department under the direction
of a Chief of Police.
B.
Authorities and responsibilities. The Police Department is responsible
for the protection of life and property, the preservation of peace,
order and safety, the safeguarding of constitutional guarantees, the
prevention of crime and the detection and arrest of offenders. The
Department investigates incidents and is empowered to enforce laws
and ordinances. The Chief of Police issues licenses and permits for
firearms and gunsmiths and makes recommendation to the Mayor on individuals
to be appointed as constables and special police officers.
A.
Established. There shall be a Public Health Department under the
supervision of a Director of Public Health.
B.
Authorities and responsibilities. The Public Health Department administers
and enforces rules and regulations of the Board of Health, local ordinances,
and state laws and regulations relating to public health. The Department
investigates and controls the causes of diseases affecting the public
health and provides for the detection, reporting, prevention and control
of any diseases or health hazard considered dangerous or important,
or which may affect the public health. The Department establishes
and maintains reasonable health programs as necessary or desirable
for the promotion or protection of the public health and the control
of disease as necessary to ameliorate the risk factors associated
with the causes of injury, sickness, death and disability within the
City. If resources are available, the Public Health Department conducts
periodic assessments in order to identify prevalent health needs and
recurrent health problems of the community. The Department operates
programs including but not limited to school nurses, substance abuse
prevention, emergency preparedness and canine control. The Public
Health Department prepares, publishes and disseminates such information
as may be necessary to inform and advise the public concerning the
health and wellness of the population, specific hazards and risk factors
that may adversely affect the health and wellness of the population,
and specific activities that individuals and institutions can engage
in to promote and protect the health and wellness of the population.
The Department makes inspections and issues permits, licenses, and
certificates and promulgates and enforces reasonable rules and regulations
and provides for appeals and variances as required under the State
Sanitary Code, the State Environmental Code and the various state
codes and City ordinances concerning food purity and quality, housing
quality, trash disposal and dumpsters, and other areas of environmental
quality. The Department works cooperatively with other City departments
as well as local, regional, and state agencies to achieve its mission.
A.
Established. There shall be a Department of Public Works under the
supervision of a Director of Public Works who may also serve as the
City Engineer.
B.
Authorities and responsibilities. The Department of Public Works
designs and administers the design and construction of public works
projects, including buildings, roads, bridges, drainage culverts,
sidewalks, bike paths, drainage, and traffic control devices, including
traffic signals, pavement markings and signs; provides technical support
to other City departments and agencies; provides routine and special
survey services in support of City projects; maintains record plans,
drawings, reports, field books, easements, maps and documents; and
prepares and updates Assessors' maps. The Department provides for
the maintenance and repair of roads, sidewalks, and drainage structures;
sweeping of roads and parking lots; installation and maintenance of
traffic markings; snow and ice control; and maintenance and repair
of vehicles and equipment. The Department manages solid waste programs
including trash disposal, recycling and yard waste. The Department
maintains City buildings (excluding schools and the Mount Hood Memorial
Park and Golf Course) and provides for the maintenance of the Wyoming
Cemetery, parks and open spaces through its own forces or through
the management of private contractors; maintenance and field preparation
of recreation areas; planting, care and maintenance of flower beds,
trees, and ornamental shrubs along City-maintained ways, active and
passive parks, recreation areas and conservation lands; and servicing
of trash containers located throughout the City. The Department manages
the wastewater collection system, including operation and maintenance
of pumping stations and gravity mains, maintenance of an accounts
receivable and billing system for water and sewer use and trash fee
billing.
