[Adopted by the Board of Selectmen 8-27-1979 (Ch. 304, Art. V, of the 1995
Code); amended 5-7-2001]
When an arrears amount appears on the shutoff list a minimum
of 50 days after the due date, a termination notice shall be mailed
by certified letter to the customer. This notice will be mailed a
minimum of 25 days before the shutoff date.
The cost for certified mail will be added to the overdue amount.
The consumer will have the right to a hearing prior to or following
termination of service.
When a customer is unable to make full payment, a payment plan agreement will be executed, which shall be satisfactory to the customer and the Water Division. If the customer fails to make payments in accordance with the agreement, the Finance Department reserves the right to send a notice that will indicate that the water may be shut off on the next scheduled shutoff date. Section 477-5, Termination of service, does not apply to payment plan agreements.
Certified letters will be mailed and the shutoff date noted.
After the twenty-five-day deadline, unpaid accounts will be forwarded
to the Public Works Director for termination of service. Charges for
shutting off and turning water on will be charged to the account and
borne by the customer, including overtime charges, if applicable.
