A grantee's proposal shall state the extent of its commitment
to provide for the following: a variety of origination programming;
automated channels carrying information from local sources; local
access programming; a home security package (with mechanisms to decrease
incidents of false alarms); access support including color broadcast
studio and location production equipment, post-production equipment,
access promotion plans, use of video facilities; plans accommodating
growth of access, production centers; a system to accommodate data,
audio and video transmissions between institutions; service to public
buildings; expanding distant signal offerings as FCC rules allow;
broadcast station signals in late night and early morning hours; an
FM service with individual station processing; a means for using the
system during emergencies; and needs of schools and other learning
institutions.
A grantee's proposal shall include detailed information
on plans for local origination, origination cablecasting, automated
channels carrying information from local sources, variety of origination
programming, review of and incorporation of the needs and reports
of the Township, channel allocations, estimated programming hours,
equipment, personnel and other resources committed to local origination
production.
A.
Charges made by the grantee to a user, except for public access channels,
which shall be free, shall be based upon the fair value of the service
to the user and no other criteria. A grantee shall not discriminate
on any other grounds among users or in favor of itself.
B.
Advertising for any candidate for political office, or for parties
sponsoring such candidates, shall be granted only upon the basis that
all such other candidates for the same office, or other parties sponsoring
such candidate (where a party itself so advertises in the first instance),
shall be provided with comparable advertising time and at a comparable
rate.
A grantee's proposal shall describe a marketing plan, advertising
policy and means to promote the use of the access channels.
Whenever it is necessary to shut off or interrupt service, a
grantee shall do so during periods of minimum use of the system. Unless
such interruption is unforeseen and immediately necessary, the grantee
shall give reasonable notice thereof to subscribers. All costs incurred
in repairing the system shall be paid by the grantee, and, if service
is interrupted or disconnected, rebates and/or reductions in charges
will be made pursuant to the terms and conditions of the franchise
agreement. The cause for any such interruption shall be removed, and
service restored as promptly as reasonably possible.
A.
A grantee shall maintain an office in or proximate to the Township
which shall be open during all usual business hours, have a listed
local telephone, and be so operated that complaints and request for
repairs or adjustments may be received at any time, seven days per
week. Notice of this information shall be provided to all new subscribers
at time of subscription and to existing subscribers annually.
B.
All complaints by the Township, subscribers, or other interested
persons regarding the quality of service, equipment malfunction, billing
disputes, and any other matters relative to the system, shall be investigated
and responded to by a service representative of the grantee within
24 hours. If reasonably possible, the grantee shall promptly rectify
the cause of all valid complaints.
