Town of Windsor, CT
Hartford County
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Table of Contents
Table of Contents

Sec. 12-20 Definitions.

[Code 1961, § 15.11.02(b); Ord. No. 78-3, 8-21-1978; Ord. No. 03-2, §§ 1 — 6, 5-5-2003]
For the purposes of this article, the following terms shall have the respective meanings given herein:
ALARM AGENT
Any person employed by an alarm business whose duties include the altering, installing, maintaining, moving, repairing, replacing, selling, servicing, responding to, or causing others to respond to an alarm device.
ALARM BUSINESS
Any business operated by a person for a profit which engages in the activity of altering, installing, leasing, maintaining, repairing, replacing, selling, servicing, or responding to a burglar alarm system, holdup alarm system or fire alarm system, or which causes any of these activities to take place.
ALARM SYSTEM
An assembly of equipment and devices or a single device, arranged to signal the presence of a hazard requiring urgent attention and to which police or fire personnel are expected to respond. In this article, the term "alarm system" shall include the terms "automatic holdup alarm systems", "burglar alarm systems", "holdup alarm systems", "manual holdup alarm systems", "personal and premises security systems" and "fire alarm systems" as those terms are herein defined. Alarm systems which monitor any other condition not directly related to the detection of an unauthorized intrusion into a premises or an attempted robbery or a fire or smoke condition at a premises are specifically excluded from the provisions of this article.
ALARM USER
Any person on whose premises an alarm system is maintained within the Town, except for alarm systems on motor vehicles or proprietary systems. If, however, an alarm system on a motor vehicle is connected with an alarm system at a premises (other than a proprietary system) the person using such a system is an alarm user. Also excluded from this definition and from the coverage of this article are persons within the premises in which an alarm system is located, who use alarm systems to alert or signal persons of an attempted unauthorized intrusion or holdup attempt. If such a system, however, employs an audible signal emitting sounds or a flashing light or beacon designed to signal persons outside the premises, such system shall be within the definition of alarm system and shall be subject to this article.
ALARM VERIFICATION CANCELLATION PROTOCOL
A protocol, acceptable to the Police Chief, that establishes a procedure for alarm monitoring companies to verify alarms prior to dispatch to the Town.
ANNUNCIATION
The instrumentation on an alarm console at the receiving terminal of a signal line which through both visual and audible signals shows when an alarm device at a particular location has been activated or it may also indicate line trouble.
ANSI
The American National Standards Institute.
ANSWERING SERVICE
A telephone answering service providing among its services the service of receiving on a continuous basis through trained employees, emergency signals from alarm systems, and thereafter immediately relaying the message by live voice to the communication center of the Town Police Department.
AUTOMATIC DIALING DEVICE
An alarm system which automatically sends over regular telephone lines, by direct connection or otherwise, a pre-recorded voice message or coded signal indicating the existence of the emergency situation that the alarm system is designed to detect.
AUTOMATIC HOLDUP ALARM SYSTEM
An alarm system in which the signal transmission is initiated by the action of the robber.
BURGLAR ALARM SYSTEM
An alarm system signaling an entry or attempted entry into the area protected by the system.
CENTRAL STATION
An office to which remote alarm and supervisory signaling devices are connected, where operators supervise the circuits, and where guards are maintained continuously to investigate signals.
CENTRAL STATION EQUIPMENT
The signal receiving, recording, or retransmitting equipment installed in the central station.
CENTRAL STATION SYSTEM
A system in which the operation of electrical protection circuits and devices are signaled automatically to, recorded in, maintained, and supervised from a central station having trained operators and guards in attendance at all times.
COMMISSIONING
The owner of any protected premises served by a fire alarm system may declare a commissioning period not to exceed 30 days for the purpose of testing a fire alarm system as part of new construction or major renovation that impacted the fire alarm system. Such period shall be approved by the Fire Marshal and shall, if declared and approved by the Fire Marshal, be part of a temporary certificate of occupancy issued by the building official for that project.
DIRECT CONNECT
An alarm system which has the capability of transmitting system signals to and receiving them at an agency maintained by the local government; for example, a police communication center.
DIRECT LINE
A telephone line leading directly from a central station to the communication center of the Town Police Department that is for use only to report emergency signals on a person-to-person basis.
FALSE ALARM
The activation of an alarm system through mechanical failure, malfunction, improper installation, or the negligence of the owner or lessee of an alarm system or of the owner's or lessee's employees or agents. Such terminology does not include, for example, alarms caused by hurricanes, tornadoes, earthquakes, or other violent conditions. False alarms as defined in this article also do not include those alarms that are transmitted with a criminal, malicious, or mischievous intent.
FIRE ALARM SYSTEM
A signal or message from a person or device indicating the existence of a fire or other emergency which requires fire department action.
FIRE DEPARTMENT
The Town of Windsor Volunteer Fire Department.
FIRE MARSHAL
The certified person designated as Fire Marshal by the Town or a designated representative of the Fire Marshal.
HOLDUP ALARM SYSTEM
An alarm system signaling a robbery or attempted robbery.
INTERCONNECT
To connect an alarm system to a voice-grade telephone line, either directly or through a mechanical device that utilizes a standard telephone, for the purpose of using the telephone line to transmit an emergency message upon the activation of the alarm system.
LOCAL ALARM SYSTEM
A signaling system which when activated caused an audible and/or visual signaling device to be activated in or on the premises within which the system is installed.
MANUAL HOLDUP ALARM SYSTEM
An alarm system in which the signal transmission is initiated by the direct action of the person attacked or by an observer of the attack.
MODIFIED CENTRAL STATION
An office to which remote alarm and supervisory signaling devices are connected, where operators supervise the circuits. Such modified central station is not listed by Underwriters' Laboratories.
PERSONAL AND PREMISES SECURITY ALARMS
An alarm system protecting people and/or property from unlawful entry, attack, theft, or similar dangers to which police are expected to respond.
POLICE or POLICE DEPARTMENT
The publicly supported Police Department of the Town, or any authorized agent thereof.
POLICE CHIEF
The chief of the Police Department of the Town, or a designated representative of the chief.
PRIMARY TRUNKLINE
A telephone line leading directly into the communication center of the Town Police Department that is for the purpose of handling emergency calls on a person-to-person basis, and which is identified as such by a specific number included among the emergency numbers listed in the telephone directory issued by the telephone company and covering the service area within the Town Police Department's jurisdiction.
PROPRIETARY SYSTEM
An alarm system sounding and/or recording alarm and supervisory signals at a control center located within the protected premises, the control center being under the supervision of the proprietor of the protected premises. If a proprietary system includes a signal line connected directly or by means of an automatic dialing device to a police communication center, a central station, modified central station or answering service, it thereby becomes an alarm system as defined in this section.
REMOTE SIGNALING SYSTEM
An alarm signaling system which when activated by an alarm device transmits a signal from an alarm signaling device to a central location, other than the Town Police Department, where appropriate action is taken to investigate and respond to the signal.
SIGNAL LINE
The transmission line through which the signal passes from one of the elements of the signal transmission to another.
SPECIAL TRUNKLINE
A telephone line leading into the communication center of the Town Police Department and having the primary purpose of handling emergency signals or messages originating either directly or through a central location from automatic dialing devices.
SUBSCRIBER
A person who buys and/or leases, or otherwise obtains, an alarm signaling system and thereafter contracts with or hires an alarm business to monitor and/or service the alarm device.
TELEPHONE COMPANY
The utility that furnishes telephone services to the Town.
UL
Underwriters' Laboratories, Inc.

Sec. 12-21 Purpose.

[Code 1961, § 15.11.02(a); Ord. No. 78-3, 8-21-1978]
The purpose of this article is to provide minimum standards and regulations applicable to burglar alarm, holdup alarm, and fire alarm systems and alarm users as defined in this article, and to encourage the installation of protective alarm systems in all dwellings, and commercial, industrial, and agricultural structures.

Sec. 12-22 Enforcement and administration.

[Code 1961, § 15.11.013; Ord. No. 78-3, 8-21-1978; Ord. No. 85-2, 9-16-1985; Ord. No. 03-2, §§ 7 — 9, 5-5-2003]
(a) 
Enforcement and administration of this article shall be the function of the Chief of Police except that the Fire Marshal shall have jurisdiction over fire alarm systems, and shall be accomplished as is provided in either or both of the subsections (b) and (c) of this section.
(b) 
The Town shall set the following standards for alarm performance:
(1) 
A protected property is allowed three false personal or premises security alarms to which police are expected to respond in any one calendar year. After each false alarm, the protected property must investigate the cause, provide a remedy and report the action taken to the Police Chief as appropriate. Upon receipt of the fourth false personal or premises security alarm the Town shall charge a fee for said fourth false alarm and for each false alarm thereafter in any one calendar year; such fee to be established by the Town Council and published in the official price guide.
(2) 
A protected property is allowed two false fire alarms to which the fire department is expected to respond in any one calendar year. After each false alarm, the protected property must investigate the cause, provide a remedy and report the action taken to the Fire Marshal. Upon the receipt of the third false fire alarm the Town shall charge a fee for said third false alarm and for each false alarm thereafter in any one calendar year; such fee to be established by the Town Council and published in the official price guide.
(3) 
Upon receipt of the fourth false burglary or holdup alarm, the Town shall charge a penalty for said fourth false burglary or holdup alarm and each false alarm thereafter in any one calendar year; such penalty to be established by the Town Council and published in the official price guide. Upon receipt of the seventh false fire alarm, the Town shall charge a penalty for said seventh false fire alarm and each such false alarm thereafter in any one calendar year; such penalty to be established by the Town Council and published in the official price guide.
(c) 
If the owner or lessee and/or alarm equipment supplier fails to comply with any requirements of this article, the Chief of Police may terminate, in writing, the privilege of having equipment and indicators in the communications center at the Police Department and may require removal of the same within three days from the receipt of said written notice, exclusive of Saturday, Sunday and holidays, at the expense of such owner or lessee and/or alarm equipment supplier. Failure to remove said equipment and indicators as specified above shall result in the town's doing so at the expense of the persons so notified.
(d) 
Failure to any owner or lessee, and/or alarm equipment supplier to comply with the requirements of a written notice of a violation of any provision hereof within three days of receipt of such notice exclusive of Saturday, Sunday and holidays, shall also constitute an offense punishable as provided in Section 1-8. Such notice shall continue in force and effect until full compliance with requirements stated therein, and each failure to comply with such notice within 24 hours after the three days allowed for compliance shall constitute a separate offense.
(e) 
The failure of a protected property to comply:
(1) 
With the reporting requirements of Section 12-22(b)(1) or (2) or failure to pay the penalties levied under Section 12-22(b)(1) or (2); or
(2) 
To have more than 10 false personal or premises security or false fire alarms in any one calendar year shall cause the Police Chief or fire chief, as appropriate, to issue a written notice to the protected property that a reduced response assignment will be dispatched until all systems are serviced by a licensed contractor and restored to proper (false alarm free) operating condition.

Sec. 12-23 Alarm registration.

[Code 1961, § 15.11.014; Ord. No. 78-3, 8-21-1978; Ord. No. 03-2, §§ 10 — 12, 5-5-2003]
(a) 
Existing alarm systems must, within 90 days of adoption of Ordinance No. 03-2, be registered with the Town of Windsor. Alarm registration forms will be provided by the Town.
(b) 
After the ninety-day registration period, any non-registered, protected properties shall be subject to the penalties of Section 1-8 of this Code.
(c) 
For new alarms installed after adoption of Ordinance No. 03-2, the protected property must obtain an electrical permit for the installation and register with the Town of Windsor on registration forms provided by the Town. For new alarm systems, they shall not be considered in service until after inspection and acceptance by the Police Chief or Fire Marshal, as appropriate. Failure to comply with these requirements shall subject the protected property to the penalties of Section 1-8 of this Code.

Sec. 12-24 Automatic dialing device — Interconnecting to primary trunklines.

[Code 1961, § 15.11.03; Ord. No. 78-3, 8-21-1978]
(a) 
No automatic dialing device shall be interconnected to a primary trunkline.
(b) 
All automatic dialing devices interconnected to a primary trunkline shall have been disconnected therefrom. The owner or lessee of such device shall be responsible for having the device disconnected.
(c) 
Automatic dialing devices designed to transmit signals directly to the Town Public Safety Complex may be interconnected to a special trunkline into the department. Before such a device is interconnected to a special trunkline, the person performing this operation shall first obtain instructions from the Town Police Department concerning the procedure to be followed. The Town Police Department shall designate the number to be used for this purpose.

Sec. 12-25 Installation criteria.

[Code 1961, § 15.11.04; Ord. No. 78-3, 8-21-1978; Ord. No. 03-2, § 13, 5-5-2003]
Any alarm system installed in the Town after the adoption of this amendment shall comply with the following:
(a) 
Be installed as per the manufacturer's specifications.
(b) 
Be installed utilizing only equipment listed for alarm signaling purposes.
(c) 
Be installed and maintained in compliance with NFPA Standard 72 as adopted by the state for fire alarm purposes.
(d) 
Be installed and maintained in compliance with such nationally recognized standards as adopted by the state for police alarm purposes.
(e) 
No alarm systems shall be installed that utilize or rely on any features that may require the use of primary emergency and business phone numbers or lines utilized at the Public Safety Complex.

Sec. 12-26 List of installations.

[Code 1961, § 15.11.05; Ord. No. 78-3, 8-21-1978; Ord. No. 03-2, §§ 14, 15, 5-5-2003]
(a) 
Every alarm business that provides alarm services in the Town shall maintain a current list of such installations for inspection by the Police Chief or Fire Marshal as appropriate during the course of their official duties.
(b) 
Every alarm business shall provide a list to the Town by January 15 of each calendar year of all sites it serves within the Town and such list(s) shall be updated by the alarm businesses whenever there is a change.

Sec. 12-27 Operating instruction services.

[Code 1961, § 15.11.06; Ord. No. 78-3, 8-21-1978; Ord. No. 99-3, § 1, 5-3-1999; Ord. No. 03-2, §§ 16 — 18, 5-5-2003]
(a) 
Every alarm business that provides alarm services to the Town shall furnish to the owner instructions that provide adequate information to enable persons using such an alarm to operate it properly and, if the alarm is to be serviced or maintained by another alarm business, shall furnish such other alarm business with a manual or other information necessary to enable it to service or properly maintain such alarm.
(b) 
If the Police Chief or Fire Marshal reasonably finds such information to be incomplete or unclear, or inadequate to explain how the alarm operates and is constructed, such officer, may require the alarm business to revise the information to meet such officer's approval, and then to distribute the revised information to persons who have had such alarms installed as well as to persons subsequently having such alarms installed.
(c) 
Every alarm business that provides alarm services to any person which is installed on such person's premises in the Town shall provide or make available at all times service to repair such alarm should it malfunction, and shall furnish to the person buying or leasing such alarm written information concerning how service may be obtained at any time, including telephone number to call for service.

Sec. 12-28 Direct connections to the Town Public Safety Complex.

[Code 1961, § 15.11.07; Ord. No. 78-3, 8-21-1978; Ord. No. 03-2, § 19, 5-5-2003]
(a) 
Every alarm business selling or leasing to any person an automatic dialing device which is installed on such person's premises in the Town shall furnish that person with instructions that provide adequate information to enable persons using such device to operate it properly and, if the device is to be serviced or maintained by another alarm business, shall furnish such other alarm business with a manual or other information necessary to enable it to service or properly maintain such device.
(b) 
If the Police Chief or Fire Marshal reasonably finds such information to be incomplete or unclear, or inadequate to explain how the device operates and is constructed, such officer may require the alarm business to revise the information to meet such officer's approval, and then to distribute the revised information to persons who have had such devices installed as well as to persons subsequently having such devices installed.
(c) 
Upon the favorable recommendation of the Police Chief or Fire Marshal and the approval of the Town Manager, alarms may be terminated in the Town Public Safety Complex.

Sec. 12-29 Direct connections to the Town Public Safety Complex.

[Code 1961, § 15.11.08; Ord. No. 78-3, 8-21-1978; Ord. No. 99-3, § 1, 5-3-1999]
(a) 
Upon the favorable recommendation of the Police Chief or Fire Marshal and the approval of the Town Manager, alarms from business premises and financial institutions may be terminated in the Town Public Safety Complex.
(b) 
The alarm subscriber approved for a direct connection to the Town Public Safety Complex or the alarm business contracting for servicing the subscriber's alarm system, shall be responsible for obtaining the leased telephone line between subscriber's premises and the alarm receiving equipment at the Town Public Safety Complex and for furnishing the appropriate interface equipment, if required, in order to provide an input signal which is compatible with the receiving equipment used to operate the standard annunciator panel.

Sec. 12-30 Equipment maintenance.

[Code 1961, § 15.11.09; Ord. No. 78-3, 8-21-1978]
Each owner or lessee, at such person's expense, is required to maintain all components of such person's alarm system in good working order at all times to assure that the sensory mechanism used in connection with such device be adjusted to suppress false indications of holdups or intrusions or fire or smoke conditions so that the device will not be activated by impulses due to short flashes of light, wind, noises, vehicular noise or other forces unrelated to genuine alarms.

Sec. 12-31 Testing of equipment.

[Code 1961, § 15.11.010; Ord. No. 78-3, 8-21-1978]
No alarm system designed to transmit emergency messages directly to the Town Public Safety Complex shall be tested or demonstrated without first obtaining permission from the Police Chief or Fire Marshal. Permission is not required to test or demonstrate alarm devices not transmitting emergency messages directly to the Town Public Safety Complex unless the messages are to be relayed to the Police Department or fire companies.

Sec. 12-32 Notice of disruption in service.

[Code 1961, § 15.11.011; Ord. No. 78-3, 8-21-1978]
When an alarm business services to its subscribers is disrupted for any reason by the alarm business, or the alarm business becomes aware of such disruption, it shall promptly notify its subscribers by telephone that protection is no longer being provided. If, however, the alarm business has written instructions from its subscriber not to make such notification by telephone during certain hours, the alarm business may comply with such instructions.

Sec. 12-33 Indicator panel.

[Code 1961, § 15.11.012; Ord. No. 78-3, 8-21-1978]
(a) 
There shall be only one indicator panel, which shall meet the specifications established by Underwriters' Laboratories, Inc. and the requirements of the Chief of Police, installed in the communications control center. Such panel shall be installed and maintained by the alarm equipment suppliers at no cost to the Town.
(b) 
The number of indicators mounted in such panel shall be limited as the Chief of Police may deem practical and within the capacity of the police communications center to monitor adequately.

Sec. 12-34 through Sec. 12-44. (Reserved)