A.
ACCESS CHANNEL
AFFILIATE
BASIC SERVICE
CABLE ACT
CABLE SERVICE
CABLE SYSTEM or SYSTEM
CHANNEL
COMMON COUNCIL/COUNCIL
COMMUNITY
CONVERTER
CUSTOMER
EDUCATIONAL ACCESS CHANNEL or EDUCATIONAL CHANNEL
FCC
FRANCHISE
FRANCHISE AGREEMENT
FRANCHISE AREA
FRANCHISEE
GOVERNMENTAL ACCESS CHANNEL or GOVERNMENTAL CHANNEL
INSTALLATION
LEASED ACCESS CHANNEL or COMMERCIAL ACCESS CHANNEL
MAYOR
NET PROFIT
NORMAL BUSINESS HOURS
NORMAL OPERATING CONDITIONS
OVS
PERSON
PROGRAMMER
PUBLIC ACCESS CHANNEL
PUBLIC RIGHTS-OF-WAY
SECURITY FUND
SERVICE INTERRUPTION
SUBSCRIBER
TOWN
TRANSFER
USER
Definitions and usage - general. For the purposes of this chapter,
the following terms, phrases, words, and abbreviations shall have
the meanings given herein, unless otherwise expressly stated. When
not inconsistent with the context, words used in the present tense
include the future tense; words in the plural number include the singular
number, and words in the singular number include the plural number;
and the masculine gender includes the feminine gender. The words "shall"
and "will" are mandatory, and "may" is permissive. Unless otherwise
expressly stated, words not defined herein shall be given the meaning
set forth in Title 47 of the United States Code, as amended, and,
if not defined therein, their common and ordinary meaning.
Any channel on a cable system set aside by a franchisee for
public, educational, or governmental use.
Any person who owns or controls, is owned or controlled by,
or is under common ownership or control with a franchisee.
Any service tier that includes the retransmission of local
television broadcast signals and/or public, educational, and governmental
access signals.
The Cable Communications Policy Act of 1984, 47 U.S.C. § 521
et seq., as amended from time to time.
A facility consisting of a set of closed transmission paths
and associated signal generation, reception, and control equipment
that is designed to provide cable television service which includes
video programming and which is provided to multiple subscribers within
the Town, but such term does not include: (1) a facility that serves
only to retransmit the television signals of one or more television
broadcast stations; (2) a facility that serves subscribers without
using any public rights-of-way; (3) a facility of a common carrier
which is subject, in whole or in part, to the provisions of Title
II of the Communications Act, except that such facility shall be considered
a cable system if such facility is used in the transmission of video
programming directly to subscribers; (4) an open video system that
complies with 47 U.S.C. § 573; or (5) any facilities of
any electric utility used solely for operating its electric utility
system. A reference to a cable system refers to any part thereof,
including, without limitation, converters. The foregoing definition
of "cable system" shall not be deemed to circumscribe or limit the
valid authority of the Town to regulate or franchise the activities
of any other communications system or provider of communications services
to the full extent permitted by law. Any franchise agreement shall
define the services any franchisee is authorized to use the public
rights-of-way to provide.
A 6 megahertz (MHz) frequency band, or equivalent capacity,
which is capable of carrying either one standard video signal, a number
of audio, digital or other non-video signals or some combination of
such signals.
The governing body of the Town.
University Park, Maryland, and any agency, department, or
agent thereof.
An electronic device which may serve as an interface between
a system and a subscriber's television receiver or other terminal
equipment, and which may perform a variety of functions, including
signal security, descrambling, electronic polling, frequency conversion
and channel selection.
Same as "subscriber."
Any channel on a cable system set aside by a franchisee for
educational use.
The Federal Communications Commission, its designee, or any
successor governmental entity thereto.
A nonexclusive authorization granted pursuant to this chapter
to construct, operate, and maintain a cable system along the public
rights-of-way to provide cable service within all or a specified area
of the Town. Any such authorization, in whatever form granted, shall
not mean or include any general license or permit required for the
privilege of transacting and carrying on a business within the Town
as required by the ordinances and laws of the Town, or for attaching
devices to poles or other structures, whether owned by the Town or
a private entity, or for excavating or performing other work in or
along public rights-of-way.
A contract entered into pursuant to this chapter between
the Town and a franchisee that sets forth, subject to this chapter,
the terms and conditions under which a franchise will be granted and
exercised.
The area of the Town that a franchisee is authorized to serve
by its franchise agreement.
A natural person, partnership, domestic or foreign corporation,
association, joint venture, or organization of any kind that has been
granted a franchise by the Town.
Any channel on a cable system set aside by a franchisee for
government use.
The connection of system services to subscribers' television
receivers or other subscriber-owned or -provided terminal equipment.
Any channel on a cable system designated or dedicated for
use by a person unaffiliated with the franchisee.
The chief administrative officer of the Town, or his designee.
The amount remaining after deducting from gross revenues
all of the actual, direct and indirect, expenses associated with operating
the cable system, including the franchise fee, interest, depreciation,
and federal or state income taxes.
Those hours during which most similar businesses in the community
are open to serve customers, including some evening hours at least
one night per week and/or some weekend hours.
Those service conditions that are within the control of a
franchisee. Conditions that are not within the control of a franchisee
include, but are not limited to, natural disasters, civil disturbances,
power outages, telephone network outages, and severe weather conditions.
Conditions that are ordinarily within the control of a franchisee
include, but are not limited to, special promotions, pay-per-view
events, rate increases, regular peak or seasonal demand periods, and
maintenance or upgrade of a cable system.
An open video system that complies with 47 U.S.C. § 653,
as amended.
An individual, partnership, association, joint stock company,
organization, corporation, or any lawful successor thereto or transferee
thereof, but such term does not include the Town.
Any person or entity that produces or otherwise provides
program material or information for transmission by video, audio,
digital or other signals, either live or from recorded traces or other
storage media, to users or subscribers by means of a cable system.
Any channel on a cable system set aside by a franchisee for
use by the general public, including groups and individuals, and which
is available for such use on a nondiscriminatory basis.
The surface, the air space above the surface, and the area
below the surface of any public street, highway, lane, path, alley,
sidewalk, boulevard, drive, bridge, tunnel, park, parkway, waterway,
easement, or similar property within the Town, which, consistent with
the purposes for which it was dedicated, may be used for the purpose
of installing and maintaining a cable system. No reference herein,
or in any franchise agreement, to a "public right-of-way" shall be
deemed to be a representation or guarantee by the Town that its interest
or other right to control the use of such property is sufficient to
permit its use for such purposes, and a franchisee shall be deemed
to gain only those rights to use as are properly in the Town and as
the Town may have the undisputed right and power to give.
A performance bond, letter of credit, or cash deposit, or
any or all of these, to the extent required by a franchise agreement.
Loss of picture or sound on one or more cable channels, as
described in FCC regulations as of December 1, 1998.
Any person who legally receives any service delivered over
a cable system.
University Park, Maryland, and any agency, department, or
agent thereof.
Any transaction in which: (1) any ownership or other right,
title, or interest of more than 10% in a publicly traded corporation
controlling the franchisee, its cable system, or any person that is
a cable operator of the cable system (or in the franchisee itself,
if it is a publicly traded corporation) is transferred, sold, assigned,
leased, or sublet, directly or indirectly; or (2) any ownership or
other right, title, or interest cognizable under FCC regulations of
50% or more in an entity other than a publicly traded corporation
controlling the franchisee, its cable system, or any person that is
a cable operator of the cable system (or the franchisee itself, if
it is a publicly traded corporation) is transferred, sold, assigned,
leased, or sublet, directly or indirectly, to an entity that does
not presently control such entity other than a publicly traded corporation;
or (3) there is any transfer of control of a franchisee; (4) the franchise
is transferred to another entity; or (5) any change or substitution
occurs in the managing general partners of a franchisee, where applicable;
or (6) a franchisee, or its corporate parents at any level, enter
into any transaction that materially increases the debt that is to
be borne by the system directly or indirectly, in a manner that creates
a risk of an adverse effect on system rates or services; but transfer
shall not include transactions in which the franchisee is reorganized
within another corporation owned, owning, or commonly controlled with
the franchisee, if such transaction does not materially affect the
ultimate control of the franchisee or the sources and amounts of funds
available to the franchisee. "Control" for purposes of this definition
means the legal or practical ability to exert actual working control
over the affairs of the franchisee, either directly or indirectly,
whether by contractual agreement, majority ownership interest, any
lesser ownership interest, or in any other manner.
A person or organization using a channel or equipment and
facilities for purposes of producing or transmitting material, as
contrasted with the receipt thereof in the capacity of a subscriber.
A.
Grant.
(1)
The Town may grant one or more cable franchises, and each such
franchise shall be awarded in accordance with and subject to the provisions
of this chapter.
(2)
Franchises shall be granted by action of the Council pursuant
to applicable law.
(3)
No person may construct or operate a cable system without a
franchise granted by the Town. No person may be granted a franchise
without having entered into a franchise agreement with the Town pursuant
to this chapter.
B.
Term of franchise. No franchise shall be granted for a period of
more than 15 years, except that a franchisee may apply for renewal
or extension pursuant to applicable law.
C.
Franchise characteristics.
(1)
A franchise authorizes use of public rights-of-way for installing
cables, wires, lines, optical fiber, underground conduit, and other
devices necessary and appurtenant to the operation of a cable system
to provide cable service within a franchise area, but does not expressly
or implicitly authorize a franchisee to provide service to, or install
a cable system on, private property without owner consent [except
for use of compatible easements pursuant to Section 621 of the Cable
Act, 47 U.S.C. § 541(a)(2), and common law], or to use publicly
or privately owned conduits without a separate agreement with the
owners.
(2)
A franchise shall constitute both a right and an obligation
to provide the cable services regulated by the provisions of this
chapter and the franchise agreement.
(3)
A franchise is nonexclusive and will not explicitly or implicitly
preclude the issuance of other franchises to operate cable systems
within the Town; affect the Town's right to authorize use of
public rights-of-way by other persons to operate cable systems or
for other purposes as it determines appropriate; or affect the Town's
right to itself construct, operate, or maintain a cable system, with
or without a franchise.
(4)
All privileges prescribed by a franchise shall be subordinate
to (without limitation) the Town's use and any prior lawful occupancy
of the public rights-of-way.
(5)
The Town reserves the right to reasonably designate where a
franchisee's facilities are to be placed within the public rights-of-way
and to resolve any disputes among users of the public rights-of-way.
D.
Franchisee subject to other laws, police power.
(1)
A franchisee shall at all times be subject to and shall comply
with all applicable federal, state, and local laws. A franchisee shall
at all times be subject to all lawful exercise of the police power
of the Town, including all rights the Town may have under 47 U.S.C.
§ 552. Nothing in a franchise agreement shall be deemed
to waive the requirements of the various codes and ordinances of the
Town regarding permits, fees to be paid, or manner of construction.
(2)
No course of dealing between a franchisee and the Town, or any
delay on the part of the Town in exercising any rights hereunder,
or any acquiescence by the Town in the actions of a franchisee that
are in contravention of such rights (except to the extent such rights
are expressly waived by the Town) shall operate as a waiver of any
such rights of the Town.
(3)
The Town may, from time to time, issue such reasonable rules
and regulations concerning cable systems as are consistent with applicable
law.
E.
Interpretation of franchise terms.
(1)
The provisions of this chapter and any franchise agreement will
be liberally construed in favor of the Town in order to effectuate
their purposes and objectives and to promote the public interest.
(2)
Subject to federal law or regulation, a franchise agreement
will be governed by and construed in accordance with the laws of the
State of Maryland.
F.
Operation of a cable system without a franchise. Any person who occupies
the public rights-of-way of the Town for the purpose of operating
or constructing a cable system or an OVS and who does not hold a valid
franchise (or other authority allowing such entity to be in the public
rights-of-way to provide video services) from the Town shall nonetheless,
to the extent allowable by law, be subject to all provisions of this
chapter, including but not limited to its provisions regarding construction
and technical standards and franchise fees. Such person shall apply
for a franchise within 30 days of receipt of a written notice by the
Town that a franchise agreement is required. The Town may, in its
discretion, require such person to remove its property and restore
the area to a condition satisfactory to the Town within a reasonable
time period, as the Town shall determine; remove the property itself
and restore the area to a satisfactory condition and charge the person
the costs therefor; and/or take any other action it is entitled to
take under applicable law, including filing for and seeking damages
under trespass. In no event shall a franchise be created unless it
is issued by action of the Town and subject to a written franchise
agreement.
G.
Acts at franchisee's expense. Any act that a franchisee is or
may be required to perform under this chapter, a franchise agreement,
or applicable law, including but not limited to removal, replacement,
or modification of the installation of any of its facilities and restoration
to Town standards and specifications of any damage or disturbance
caused to the public rights-of-way as a result of its operations or
construction on its behalf, shall be performed at the franchisee's
expense, unless expressly provided to the contrary in this chapter,
the franchise agreement, or applicable law.
H.
Eminent domain. Nothing herein shall be deemed or construed to impair
or affect, in any way or to any extent, the Town's rights of
eminent domain to the extent to which they may apply to any public
utility or cable system.
A.
Application required.
(1)
A written application shall be filed with the Town for grant
of an initial franchise or modification of a franchise agreement pursuant
to 47 U.S.C. § 545.
(2)
To be acceptable for filing, a signed original of the application
shall be submitted together with 12 copies. The application must be
accompanied by any required application filing fee, conform to any
applicable request for proposals, and contain all required information.
All applications shall include the names and addresses of persons
authorized to act on behalf of all applicants with respect to the
application.
(3)
All applications accepted for filing shall be made available
by the Town for public inspection.
B.
Application for grant of an initial franchise.
(1)
A person may apply for an initial franchise by submitting an application containing the information required in Subsection C. Upon receipt of such an application, the Town may either: (a) evaluate the application pursuant to Subsection B(3), conducting such investigations as it deems necessary; or (b) issue a request for proposals ("RFP"), after conducting, if necessary, a proceeding to identify the future cable-related needs and interests of the community. Any such RFP shall be mailed to the person requesting its issuance and made available to any other interested party. The RFP may contain a proposed franchise agreement.
(2)
An applicant shall respond to a RFP by filing an application within the time directed by the Town, providing the information and material set forth in Subsection C. The procedures, instructions, and requirements set forth in the RFP shall be followed by each applicant. Any applicant that has already filed materials pursuant to Subsection B(1) herein need not refile the same materials with its RFP response, but must amplify its application to include any additional or different materials required by the RFP. The Town or its designee may seek additional information from any applicant and establish deadlines for the submission of such information.
(3)
In evaluating an application for a franchise, the Town shall
consider, among other things, the following factors:
(a)
The extent to which the applicant has substantially complied
with the applicable law and the material terms of any existing cable
franchise for the Town;
(b)
Whether the quality of the applicant's service under any
existing franchise in the Town, including signal quality, response
to customer complaints, billing practices, and the like, has been
reasonable in light of the needs and interests of the communities
served;
(c)
Whether the applicant has the financial, technical, and legal
qualifications to provide cable service;
(d)
Whether the application satisfies any minimum requirements established
by the Town and is otherwise reasonable to meet the future cable-related
needs and interests of the community, taking into account the cost
of meeting such needs and interests;
(e)
Whether, to the extent not considered under Subsection B(3)(d), the applicant will provide adequate public, educational, and governmental access channel capacity, facilities, or financial support;
(f)
Whether issuance of a franchise is warranted in the public interest
considering the immediate and future effect on the public rights-of-way
and private property that would be used by the cable system, including
the extent to which installation or maintenance as planned would require
replacement of property or involve disruption of property, public
services, or use of the public rights-of-way; the effect of granting
a franchise on the ability of cable to meet the cable-related needs
and interests of the community; and the comparative superiority or
inferiority of competing applications.
(g)
What effects a grant of the application may have on competition
in the delivery of cable service in the Town.
(4)
If the Town finds that it is in the public interest to issue
a franchise considering without limitation the factors set forth above,
and subject to the applicant's entry into an appropriate franchise
agreement, it shall issue a franchise. If the Town denies a franchise,
it will issue a written decision explaining why the franchise was
denied. Prior to deciding whether or not to issue a franchise, the
Town may hold one or more public hearings or implement other procedures
under which comments from the public on an application may be received.
The Town also may grant or deny a request for a franchise based on
its review of an application without further proceedings and may reject
any application that is incomplete or fails to respond to an RFP.
This chapter is not intended and shall not be interpreted to grant
any party standing to challenge the denial of an application or the
issuance of a franchise unless such standing is necessary to enforce
a party's rights under its franchise agreement or applicable
law.
C.
Contents of application. An RFP for the grant of an initial franchise
shall require, and any such application shall contain, at a minimum,
the following information:
(1)
Name and address of the applicant and identification of the
ownership and control of the applicant, including: the names and addresses
of the 10 largest holders of an ownership interest in the applicant
and affiliates of the applicant, and all persons with 5% or more ownership
interest in the applicant and its affiliates; the persons who control
the applicant and its affiliates; all officers and directors of the
applicant and its affiliates; and any other business affiliation and
cable system ownership interest of each named person.
(2)
A demonstration of the applicant's technical ability to
construct and/or operate the proposed cable system, including identification
of key personnel.
(3)
A demonstration of the applicant's legal qualifications
to construct and/or operate the proposed cable system, including but
not limited to the following factors:
(a)
The Town shall consider whether an applicant has had previous
requests for a franchise denied by the Town or other franchising authorities.
(b)
The applicant must have the necessary authority under Maryland
law to operate a cable system.
(c)
The applicant must have the necessary authority under federal
law to hold the franchise and operate a cable system. An applicant
must have, or show that it is qualified to obtain, any necessary federal
franchises or waivers required to operate the system proposed.
(d)
The Town shall consider whether, at any time during the 10 years
preceding the submission of the application, the applicant was convicted
of any act or omission of such character that the applicant cannot
be relied upon to deal truthfully with the Town and the subscribers
of the cable system, or to substantially comply with its lawful obligations
under applicable law, including obligations under consumer protection
laws and laws prohibiting anticompetitive acts, fraud, racketeering,
or other similar conduct.
(e)
The Town shall consider whether an applicant files materially
misleading information in its application or intentionally withholds
information that the applicant lawfully is required to provide.
(f)
The Town shall consider whether any elected official of the
Town holds a controlling interest in the applicant or an affiliate
of the applicant.
The Town shall provide an opportunity to an applicant to show
that it would be inappropriate to deny it a franchise by virtue of
the particular circumstances surrounding the matter and the steps
taken by the applicant to cure all harms flowing therefrom and prevent
their recurrence, the lack of involvement of the applicant's
principals, or the remoteness of the matter from the operation of
cable systems.
(4)
A demonstration of financial qualifications to complete the
construction and operation of the cable system proposed.
(5)
A description of any prior experience in cable system ownership,
construction, and operation, and identification of communities in
which the applicant or any of its principals have, or have had, a
cable franchise or any interest therein.
(6)
Identification of the area of the Town to be served by the proposed
cable system, including a description of the proposed franchise area's
boundaries.
(7)
A detailed description of the physical facilities proposed,
including channel capacity, technical design, performance characteristics,
headend, and access facilities.
(8)
Where applicable, a description of the construction of the proposed
system, including an estimate of plant mileage and its location; the
proposed construction schedule; and a description, where appropriate,
of how services will be converted from existing facilities to new
facilities.
(9)
A demonstration of how the applicant will reasonably meet the
future cable-related needs and interests of the community, including
public, educational, and governmental access channel capacity, facilities,
or financial support to meet the community's needs and interests.
(10)
If necessary at the Town's discretion, pro forma financial
projections for the proposed franchise term, including a statement
of projected income, and a schedule of planned capital additions,
with all significant assumptions explained in notes or supporting
schedules.
(11)
Any other information that may be reasonably necessary to demonstrate
compliance with the requirements of this chapter.
(12)
Any additional information that the Town may reasonably request
of the applicant that is relevant to the Town's consideration
of the application.
(13)
An affidavit or declaration of the applicant or authorized officer
certifying the truth and accuracy of the information in the application,
acknowledging the enforceability of application commitments, and certifying
that the application meets all federal and state law requirements.
D.
Application for grant of a renewal franchise. The renewal of any
franchise to provide cable service shall be conducted in a manner
consistent with Section 626 of the Cable Act, 47 U.S.C. § 546,
as from time to time amended.
E.
Application for modification of a franchise. An application for modification
of a franchise agreement shall include, at minimum, the following
information:
(1)
The specific modification requested;
(2)
The justification for the requested modification, including
the impact of the requested modification on subscribers and others,
and the financial impact on the applicant if the modification is approved
or disapproved, demonstrated through, inter alia, submission of financial
pro formas;
(3)
A statement whether the modification is sought pursuant to Section
625 of the Cable Act, 47 U.S.C. § 545, and, if so, a demonstration
that the requested modification meets the standards set forth in 47
U.S.C. § 545;
(4)
Any other information that the applicant believes is necessary
for the Town to make an informed determination on the application
for modification; and
(5)
An affidavit or declaration of the applicant or authorized officer
certifying the truth and accuracy of the information in the application,
and certifying that the application is consistent with all federal
and state law requirements.
F.
Public hearings. An applicant shall be notified of any public hearings
held in connection with the evaluation of its application and shall
be given an opportunity to be heard. In addition, prior to the issuance
of a franchise, the Town shall provide for the holding of a public
hearing within the proposed franchise area, following reasonable notice
to the public, at which every applicant and its applications shall
be examined and the public and all interested parties afforded a reasonable
opportunity to be heard.
G.
Acceptance of franchise. Following approval by the Town, any franchise
granted pursuant to this chapter, and the rights, privileges and authority
granted by a franchise agreement, shall take effect and be in force
from and after the first date on which both the franchisee and the
Town have accepted and signed the franchise agreement.
A.
To be acceptable for filing, any application of the type listed below
submitted after the effective date of this chapter shall be accompanied
by a nonrefundable filing fee of $5,000, payable to the Town, to cover
costs incidental to the awarding or enforcement of the franchise,
as appropriate:
B.
To the extent consistent with applicable law:
(1)
The Town may require the franchisee, or, where applicable, a
transferor or transferee, to reimburse the Town for its reasonable
out-of-pocket expenses in considering the application, including consultants'
fees;
(2)
No payments made hereunder shall be considered a franchise fee,
but fall within one or more of the exceptions in 47 U.S.C. § 542(g)(2).
A.
Availability of cable service. A franchisee shall construct and operate
its system so as to provide service to all parts of its franchise
area having a density of at least 20 residences per mile of system.
In addition, all areas which reach such density at any time during
the franchise term shall be provided service upon reaching the minimum
density.
B.
Line extension requirement. Except as federal law may otherwise require, and subject to the minimum density requirement specified in Subsection A, a franchisee shall, upon request: (1) extend its trunk and distribution system to any subscriber located within 250 feet of a main distribution cable located in the public rights-of-way at its standard installation charge, unless the franchisee demonstrates to the Town's satisfaction that extraordinary circumstances exist; and (2) extend its trunk and distribution system to any potential subscriber outside the two-hundred-fifty foot limit, provided that the franchisee may charge the potential subscriber for the cost of the actual length of the installed drop, or the shortest distance to the point where the franchisee would be required to extend its distribution system, whichever is shorter, except where the franchisee has demonstrated to the Town's satisfaction that extraordinary circumstances exist. In areas where the minimum density requirement is not met, or where extraordinary circumstances exist, a franchisee shall, upon request, extend its cable system to a potential subscriber, provided that the subscriber shall pay the additional extension costs.
C.
Cost sharing.
(1)
"Additional extension costs" as used in Subsection B herein shall mean a subscriber's pro rata share of: a franchisee's total construction costs at the actual density of affected potential subscribers, less the total construction costs that the franchisee would incur if it were extending its system to make service available to the same number of potential subscribers at a density of 20 residences per mile.
D.
Continuity of service.
(1)
It is the right of all subscribers in the franchise area to
receive all available services from a franchisee, as those services
become available, as long as their financial and other obligations
to the franchisee are satisfied.
(2)
A franchisee shall ensure that all subscribers receive continuous
uninterrupted service. At the Town's request, a franchisee shall,
as trustee for its successor in interest, operate its system for a
temporary period (the "transition period") following the termination,
sale, or Transfer of its franchise as necessary to maintain service
to subscribers, and shall cooperate with the Town to assure an orderly
transition from it to another franchisee.
(3)
During such transition period, a franchisee shall not sell any
of the system assets, nor make any physical, material, administrative
or operational change that would tend to reduce the quality of service
to subscribers, decrease the system's income, or materially increase
expenses without the express permission, in writing, of the Town.
(4)
The Town may seek legal and/or equitable relief to enforce the
provisions of this section.
(5)
The transition period shall be no longer than the reasonable
period required to ensure that cable service will be available to
subscribers, and shall not be longer than 36 months, unless extended
by the Town for good cause. During the transition period, a franchisee
will continue to be obligated to comply with the terms and conditions
of the agreement and applicable laws and regulations.
(6)
If a franchisee abandons its system during the franchise term,
or fails to operate its system in accordance with the terms of its
franchise agreement during any transition period, the Town, at its
option, may operate the system, designate another entity to operate
the system temporarily until the franchisee restores service under
conditions acceptable to the Town or until the franchise is revoked
and a new franchisee selected by the Town is providing service, or
obtain an injunction requiring the franchisee to continue operations.
If the Town is required to operate or designate another entity to
operate the cable system, the franchisee shall reimburse the Town
or its designee for all reasonable costs and damages incurred that
are in excess of the revenues from the cable system.
(7)
A franchisee shall forfeit its rights to notice and hearing,
and the Council may by resolution declare its franchise immediately
terminated, in addition to any other relief or remedies it may have
under its franchise agreement, this chapter, or other applicable law,
if:
(a)
The franchisee fails to provide cable service in accordance
with its franchise over a substantial portion of the franchise area
for 96 consecutive hours, unless the Town authorizes a longer interruption
of service or the failure is due to force majeure as characterized
in its franchise agreement; or
(b)
The franchisee, for any period, willfully and without cause
refuses to provide cable service in accordance with its franchise
over a substantial portion of the franchise area.
A.
System construction schedule. Every franchise agreement shall specify
the construction schedule that will apply to any required construction,
upgrade, or rebuild of the cable system.
B.
Construction procedures.
(1)
A franchisee shall construct, operate and maintain its cable
system in strict compliance with all applicable laws, ordinances,
rules and regulations, including but not limited to the National Electrical
Safety Code and the National Fire Protection Association National
Electrical Code, as such may be amended from time to time.
(2)
The system, and all parts thereof, shall be subject to the right
of periodic inspection by the Town.
(3)
No construction, reconstruction, installation, or relocation
of the system or any part thereof within the public rights-of-way
shall be commenced until all applicable written permits have been
obtained from the proper Town officials. In any permit so issued,
such officials may impose such conditions and regulations as a condition
of the granting of the permit as are necessary for the purpose of
protecting any structures in the public rights-of-way and for the
proper restoration of such public rights-of-way and structures, and
for the protection of the public and the continuity of pedestrian
and vehicular traffic.
(4)
A franchisee shall, by a time specified by the Town, protect,
support, temporarily disconnect, relocate, or remove any of its property
when required by the Town by reason of traffic conditions; public
safety; public right-of-way construction; public right-of way maintenance
or repair (including resurfacing or widening); change of public right-of-way
grade; construction, installation or repair of sewers, drains, water
pipes, power lines, signal lines, tracks, or any other type of government-owned
communications system, public work or improvement or any government-owned
utility; public-right-of-way vacation; or for any other purpose where
the convenience of the Town would be served thereby; provided, however,
that a franchisee shall, in all such cases, have the privilege of
abandoning any property in place, after obtaining permission from
the Town.
(5)
If any removal, relaying, or relocation is required to accommodate
the construction, operation, or repair of the facilities of another
person that is authorized to use the public rights-of-way, a franchisee
shall, after reasonable advance written notice, take action to effect
the necessary changes requested by the responsible entity. The Town
may resolve disputes as to responsibility for costs associated with
the removal, relaying, or relocation of facilities as among entities
authorized to install facilities in the public rights-of-way if the
parties are unable to do so themselves, and if the matter is not governed
by a valid contract between the parties or a state or federal law
or regulation.
(6)
In the event of an emergency, or where a cable system creates
or is contributing to an imminent danger to health, safety, or property,
the Town may remove, relay, or relocate any or all parts of that cable
system without prior notice.
(7)
A franchisee shall, on the request of any person holding a building
moving permit issued by the Town, temporarily raise or lower its wires
to permit the moving of buildings. The expense of such temporary removal
or raising or lowering of wires shall be paid by the person requesting
same, and a franchisee shall have the authority to require such payment
in advance, except in the case where the requesting person is the
Town, in which case no such payment shall be required. A franchisee
shall be given not less than 72 hours' advance notice to arrange
for such temporary wire changes.
(8)
A franchisee shall participate in any "Miss Utility" program
active in its franchise area with regard to giving and receiving notice
of the location of facilities and excavations.
C.
Restoration. Any and all public rights-of-way, public property or
private property that is disturbed or damaged during the construction,
repair, replacement, relocation, operation, maintenance or construction
of a cable system shall be repaired, replaced and restored, as appropriate,
in substantially the same condition and in a good workmanlike, timely
manner, in accordance with the standards for such work set by the
Town. With respect to damage or disturbances to public rights-of-way
or public property, all repairs and restoration shall be performed
in accordance with applicable law, or any amendments thereto. All
repairs, replacements and restoration shall be undertaken within no
more than 30 days after the damage is incurred, and shall be completed
as soon as reasonably possible thereafter. A franchisee shall guarantee
and maintain such restoration for at least one year against defective
materials or workmanship.
D.
Use of public property.
(1)
Should the grades or lines of the public rights-of-way that
the franchisee is authorized by a franchise to use and occupy be changed
at any time during the term of a franchise, the franchisee shall,
if necessary, relocate or change its system so as to conform with
the new grades or lines.
(2)
Any alteration to the water mains, sewerage or drainage system
or to any Town, state or other public structures in the public rights-of-way
required on account of the presence of a franchisee's system
in the public rights-of-way shall be made at the sole cost and expense
of the franchisee. During any work of constructing, operating or maintaining
of a system, the franchisee shall also protect any and all existing
structures belonging to the Town and any other person. All work performed
by the franchisee shall be done in the manner prescribed by the Town
or other officials having jurisdiction therein.
E.
Interference with public projects. Nothing in this chapter or any
franchise agreement shall be in preference or hindrance to the right
of the Town and any board, authority, commission or public service
corporation to perform or carry on any public works or public improvements
of any description, and should a franchisee's system in any way
interfere with the construction, maintenance or repair of such public
works or public improvements, the franchisee shall protect or relocate
its system, or part thereof, as reasonably directed by any Town official,
board, authority, commission or public service corporation.
A.
Management of channels. The Town may designate one or more entities,
including a nonprofit access management corporation, to perform any
or all of the following functions:
(1)
To manage any necessary scheduling or allocation of capacity
on the institutional network; and/or
(2)
On the Town's behalf, to program any public, educational,
or governmental access channel. Educational and public access channels
shall not be managed by the same entity; provided, however, that until
such entities have been designated, the Town shall be responsible
for these functions.
B.
Public access programming rules. For any public access channel, the
entity managing such channel shall establish: (1) rules that prohibit
the presentation of any advertising material designed to promote the
sale of commercial products or services (including advertising by
or on behalf of candidates for public office), lottery information,
and obscene matter; (2) rules requiring first-come, nondiscriminatory
access; and (3) rules permitting public inspection of the complete
record of the names and addresses of all persons and groups requesting
access time. Such a record shall be retained for a period of two years.
C.
Use of access channels. Governmental access channel(s) shall be for
the noncommercial use of the Town and/or other governmental entities.
Educational access channel(s) shall be for the noncommercial use of
the educational community.
A.
General provisions. This § 11-108 sets forth customer service
standards that a franchisee must satisfy. In addition, the franchisee
shall at all times satisfy any additional or stricter requirements
established by FCC regulations, or other applicable federal, state,
or local law or regulation, as the same may be amended from time to
time.
(1)
Nothing in this chapter may be construed to prevent or prohibit:
(a)
The Town and a franchisee from agreeing to customer service
requirements that exceed the standards set forth in this chapter;
(b)
The Town from enforcing, through the end of a franchise term,
preexisting customer service requirements that exceed the standards
set forth in this chapter and are contained in current franchise agreements;
(c)
The Town from enacting or enforcing any customer service or
consumer protection laws or regulations; or
(d)
The Town from waiving, for good cause, requirements established
in this § 11-108.
(2)
Nothing in this chapter in any way relieves a franchisee of
its obligation to comply with other applicable consumer protection
laws and its franchise agreement.
B.
Installations, connections, and other franchisee services.
(1)
Installation of drops. A subscriber's preference as to
the point of entry into a residence shall be observed whenever feasible.
Runs in building interiors shall be as unobtrusive as possible. A
franchisee shall use due care in the process of installation and shall
repair any damage to a subscriber's property caused by said installation.
Such restoration shall be undertaken within 30 days after the damage
is incurred and shall be completed as soon as reasonably possible
thereafter.
(2)
Location of drops. In locations where a franchisee's system
must be underground, drops must be placed underground as well. In
all cases where new developments and subdivisions are to be constructed
and to be served in whole or in part by underground power and telephone
utilities, the owner or developer of such areas shall provide reasonable
notice to the franchisee of the availability of trenches, backfill
and specifications of all necessary substructures in order that the
franchisee may install all necessary cable facilities. In no event
shall such undergrounding be at any cost or expense to the Town.
(3)
Time for extension/installation. Where a franchisee is required
under § 11-105 to provide service to a person that resides
within 250 feet from the franchisee's distribution system, the
franchisee must provide such service within seven business days of
the person's request. If the person resides more than 125 feet
from the franchisee's distribution system, the Town may waive
this seven-day requirement upon a showing of good cause by the franchisee
and provided the franchisee specifies the time period within which
service will be provided. This standard shall be met 95% of the time,
measured on a quarterly basis.
(4)
Antennas and antenna switches. A franchisee shall adhere to
FCC regulations regarding antenna switches. A franchisee shall not,
as a condition to providing cable service, require any subscriber
or potential subscriber to remove any existing antenna structures
for the receipt of over-the-air television signals.
(5)
Delinquent accounts. A franchisee shall use its best efforts
to collect on delinquent subscriber accounts before terminating service.
In all cases, the franchisee shall provide the customer with at least
10 working days' written notice prior to disconnection.
C.
Telephone and office availability.
(1)
Each franchisee shall maintain offices at convenient locations
within Prince George's County, as specified in its franchise
agreement, that shall be open during normal business hours to allow
subscribers to request service, pay bills, and conduct other business.
(2)
Each franchisee will maintain at least one local, toll-free
or collect call telephone access line which will be available to subscribers
24 hours a day, seven days a week. Trained representatives of a franchisee
shall be available to respond to subscriber telephone inquiries during
normal business hours.
(3)
Each franchisee shall be subject to the following standards,
except that such franchisee shall not be subject to penalty as long
as it meets such standards under normal operating conditions at least
90% of the time, measured quarterly.
(a)
Telephone answering time shall not exceed 30 seconds, and the
time to transfer the call to a customer service representative (including
hold time) shall not exceed an additional 30 seconds.
(b)
A customer will receive a busy signal less than 3% of the time.
(c)
When the business office is closed, an answering service where
a person receives and records service complaints and inquiries shall
be employed. Inquiries received after hours must be responded to by
a trained representative of a franchisee on the next business day.
To the extent possible, the after-hours answering service shall comply
with the same telephone answer time standard set forth in this section.
(4)
In any case, at all times a franchisee shall provide an answering
machine so that callers will have the option to leave messages.
(5)
A franchisee must hire sufficient competent customer service
representatives and repair technicians so that it can adequately respond
to customer inquiries, complaints, and requests for service in its
office, over the phone, and at a subscriber's residence; provide
prompt and effective service to subscribers; and, as a rule, complete
repairs within a subscriber's home upon a single visit.
D.
Scheduling and completing service. Under normal operating conditions,
each of the following standards shall be met by all franchisees at
least 95% of the time, as measured on a quarterly basis:
(1)
Prompt service. Excluding conditions beyond the control of the
franchisee, repairs and maintenance for service interruptions must
begin promptly and in no event later than 24 hours after the subscriber
reports the problem to the franchisee or its representative or the
interruption or need for repairs otherwise becomes known to the franchisee.
All such work must be completed within three days from the date of
the initial request, except installation requests, provided that a
franchisee shall complete the work in the shortest time possible where,
for reasons beyond the franchisee's control, the work could not
be completed in those time periods even with the exercise of all due
diligence; the failure of a franchisee to hire sufficient staff or
to properly train its staff shall not justify a franchisee's
failure to comply with this provision.
(2)
Service l. Each franchisee shall perform service calls, installations,
and disconnects at least during normal business hours. In addition,
maintenance service capability enabling the prompt location and correction
of major system malfunctions shall be available Monday through Friday
from the end of normal business hours until 12:30 a.m., and from 8:00
a.m. until 12:30 a.m. on Saturdays, Sundays, and holidays.
(3)
Appointments. The appointment window for installations, service
calls, and other installation activities will be either a specific
time or, at maximum, a two-hour time block during normal business
hours, or such greater time as the Town may authorize. Where a subscriber
cannot conveniently arrange for a service call or installation during
normal business hours, a franchisee shall also schedule service and
installation calls outside normal business hours for the express convenience
of the subscriber.
(4)
Cancellations. A franchisee may not cancel an appointment with
a subscriber after the close of business on the business day preceding
the appointment. If a franchisee's representative is running
late for an appointment with a subscriber and will not be able to
keep the appointment as scheduled, the subscriber will be contacted,
and the appointment rescheduled, as necessary, at a time which is
convenient for the subscriber.
(5)
Emergency maintenance. A franchisee shall keep an emergency
system maintenance and repair staff, capable of responding to and
repairing system malfunctions or interruptions, on a 24 hour basis.
(6)
Other inquiries. Under normal operating conditions, billing
inquiries and requests for service, repair, and maintenance not involving
service interruptions must be acknowledged by a trained customer service
representative within 24 hours, or prior to the end of the next business
day, whichever is earlier. A franchisee shall respond to all other
inquiries within five business days of the inquiry or complaint.
(7)
If a subscriber experiences a missed appointment due to the
fault of a franchisee, the franchisee shall credit the subscriber's
account $20 for each missed appointment, or grant the subscriber such
other equivalent remedy as the subscriber and franchisee may agree.
This is in addition to any other penalties or liquidated damages.
(8)
Upon subscriber request, each franchisee shall arrange for pickup
and/or replacement of converters or other franchisee equipment at
the subscriber's address or by a satisfactory equivalent (such
as the provision of a postage-prepaid mailer). At a subscriber's
request, a franchisee shall make such pickup or replacement at the
same time as any disconnection or other related service call, so as
to avoid an additional visit. If a franchisee charges a fee for such
pickup or replacement, such fee shall be clearly disclosed at the
time of the subscriber's request.
E.
Interruptions of service.
(1)
A franchisee shall, when practicable, schedule and conduct maintenance
on its cable system so that interruption of service is minimized and
occurs during periods of minimum subscriber use of the cable system.
The franchisee shall provide reasonable prior notice to subscribers
and the Town before interrupting service for planned maintenance or
construction, except where such interruption is expected to be one
hour or less in duration. Such notice shall be provided by methods
reasonably calculated to give subscribers actual notice of the planned
interruption.
(2)
A franchisee may intentionally interrupt service on the cable
system after 7:00 a.m. and before 1:00 a.m. only with good cause and
for the shortest time possible and, except in emergency situations,
only after publishing notice of service interruption at least 24 hours
in advance of the service interruption. Service may be intentionally
interrupted between 1:00 a.m. and 7:00 a.m. for routine testing, maintenance,
and repair, without notification, any night except Friday, Saturday,
or Sunday, or the night preceding a holiday.
F.
Notice to subscribers.
(1)
Unless otherwise provided for herein, a franchisee shall provide
the following materials to each subscriber at the time cable service
is installed, at least annually thereafter, and at any time upon request.
Copies of all such materials provided to subscribers shall also be
provided to the Town.
(a)
A written description of products and services offered, including
a schedule of rates and charges, a list of channel positions, and
a description of programming services, options, and conditions;
(b)
A written description of the franchisee's installation
and service maintenance policies, delinquent subscriber disconnect
and reconnect procedures, and any other of its policies applicable
to its subscribers;
(c)
Written instructions on how to use the cable service;
(d)
Written instructions for placing a service call;
(e)
A written description of the franchisee's billing and complaint
procedures, including the address and telephone number of the Town
office responsible for receiving subscriber complaints;
(f)
A copy of the service contract, if any (at installation or on
request, but need not be provided annually);
(g)
Notice regarding subscribers' privacy rights pursuant to
47 U.S.C. § 551;
(h)
Notice of the availability of universal remote controls and
other compatible equipment (a list of which, specifying brands and
models, shall be provided to any subscriber upon request).
(2)
Subscribers will be notified of any changes in rates, programming
services or channel positions, and any significant changes in any
other information required to be provided by this section, as soon
as possible in writing, unless such notice is waived by operation
of applicable law. Notice must be given to subscribers a minimum of
30 days in advance of such changes if the change is within the control
of the cable operator. Notwithstanding the above, a cable operator
shall not be required to provide prior notice of any rate change that
is the result of a regulatory fee, franchise fee, or any other fee,
tax, assessment, or charge of any kind imposed by any federal agency,
state, or franchising authority on the transaction between the operator
and the subscriber.
(3)
All franchisee promotional materials, announcements, and advertising
of residential cable service to subscribers and the general public,
where price information is listed in any manner, shall clearly and
accurately disclose price terms. In the case of pay-per-view or pay-per-event
programming, all promotional materials must clearly and accurately
disclose price terms and in the case of telephone orders, a franchisee
shall take appropriate steps to ensure that price terms are clearly
and accurately disclosed to potential customers before the order is
accepted.
(4)
Copies of all notices provided to subscribers under these customer
service standards, as well as all promotional or special offers made
to subscribers, and of any agreements used with subscribers, shall
be filed promptly with the Town.
G.
Billing.
(1)
Bills shall be clear, concise, and understandable. Bills must
be fully itemized with itemizations including, but not limited to,
basic service, cable programming service, and premium service charges
and all equipment charges. Bills shall clearly delineate all activity
during the billing period, including optional charges, rebates, and
credits.
(3)
Credits for service shall be issued no later than the subscriber's
next billing cycle following the determination that a credit is warranted.
(4)
A franchisee's first billing statement after a new installation
or service change shall be prorated as appropriate and shall reflect
any security deposit.
(5)
Late fees will not be assessed for payments after the due date
until 45 days after the beginning of the service period for which
the payment is to be rendered. In addition, subscribers will receive
the benefit of any change in the late fee amount, and of any increases
in the time allowed before assessment of late fees, that may result
from litigation over late fees pending as of the effective date of
this chapter.
(6)
A franchisee must notify the subscriber that he/she or she can
remit payment in person at the franchisee's business office and
inform the subscriber of the address of that office.
(7)
Subscribers shall not be charged a late fee or otherwise penalized
for any failure by a franchisee, including failure to timely or correctly
bill the subscriber, or failure to properly credit the subscriber
for a payment timely made.
(8)
A subscriber who asks a franchisee for credit for an outage
shall receive credit for the actual time period of the outage as a
pro rata fraction of the monthly charges for any outage lasting between
two and six hours, without reference to the time the subscriber contacts
the franchisee. A subscriber shall receive credit for one full day's
monthly charges for any outage of between six and 24 hours, whether
or not the subscriber reports such an outages, if the franchisee becomes
aware of such outages, either through reports by subscribers or otherwise.
Each franchisee shall place a message in subscribers' bills at
least quarterly, explaining how to report an outage, how to obtain
a credit, and under what conditions credits are available. A franchisee
shall also establish a mechanism by which subscribers may reliably
and immediately contact the franchisee by telephone and report an
outage for credit purposes, either by ensuring that they can reliably
and immediately reach a live person or by another method (for example,
by leaving a voice message or entering the subscriber's telephone
number). Upon receiving such reports, the franchisee shall promptly
contact the subscriber to confirm that the report has been received,
and apply the credit to the subscriber's bill unless the franchisee
reasonably concludes that the subscriber's report is false.
(9)
Franchisee shall respond to all written billing complaints from
subscribers within 30 days.
H.
Disconnection/downgrades.
(1)
A subscriber may terminate service at any time.
(2)
A franchisee shall promptly disconnect or downgrade any subscriber.
No period of notice prior to voluntary termination or downgrade of
service may be required of subscribers by any franchisee. So long
as the subscriber returns, or permits the franchisee to retrieve,
any equipment necessary to receive a service within five business
days of the disconnection, no charge may be imposed by any franchisee
for any cable service delivered after the date of the disconnect request.
(3)
A subscriber may be asked, but not required, to disconnect a
franchisee's equipment and return it to the business office.
(4)
Any funds due the subscriber shall be refunded on disconnected
accounts after any customer premises equipment provided by the franchisee
has been recovered by the franchisee. The refund must be made within
30 days or by the end of the next billing cycle, whichever is earlier,
from the date disconnection was requested (or, if later, the date
on which any customer premises equipment provided by the franchisee
is returned).
(5)
If a subscriber fails to pay a monthly subscriber fee or other
fee or charge, a franchisee may disconnect the subscriber's service;
however, such disconnection shall not be effected until at least 45
days after the bill is due, plus at least 10 days' advance written
notice to the subscriber in question of intent to disconnect, but
in no event before the date when the franchisee would be entitled
to charge a late fee. If the subscriber pays all amounts due, including
late charges, before the date scheduled for disconnection, the franchisee
shall not disconnect service. After disconnection, upon payment by
the subscriber in full of all proper fees or charges, including the
payment of the reconnection charge, if any, the franchisee shall promptly
reinstate service.
(6)
A franchisee may immediately disconnect a subscriber if the
subscriber is damaging or destroying the franchisee's cable system
or equipment. After disconnection, the franchisee shall restore service
after the subscriber provides adequate assurance that it has ceased
the practices that led to disconnection, and paid all proper fees
and charges, including any reconnect fees and amounts owed the franchisee
for damage to its cable system or equipment.
(7)
A franchisee may also disconnect a subscriber that causes signal
leakage in excess of federal limits. A franchisee may disconnect a
subscriber without notice where signal leakage is detected originating
from the subscriber's premises in excess of federal limits, provided
that the franchisee shall immediately notify the subscriber of the
problem and, once the problem is corrected, reconnect the subscriber.
(8)
The disposition of cable home wiring in residential single-family
homes shall be governed by FCC rules regarding cable home wiring as
of December 1, 1998.
(9)
A franchisee shall reconnect service to customers wishing restoration
of service, provided such a customer shall first satisfy any previous
obligations owed.
I.
Changes in service.
(1)
At the time a franchisee alters the service it provides to a
class of subscribers, it must provide each subscriber 30 days'
notice, explain the substance and full effect of the alteration, and
provide the subscriber the right to opt to receive any combination
of services thereafter offered by franchisee.
(2)
No charge may be made for any service or product that the subscriber
has not affirmatively indicated it wishes to receive.
J.
Parental control option. A franchisee shall make available to any
subscribers upon request the option of blocking the video or audio
portion of any channel or channels of programming entering the subscriber's
home. The control option described herein shall be made available
to all subscribers requesting it when any cable service is provided,
or reasonably soon thereafter.
K.
Enforcement.
(1)
A franchisee shall keep such records as are necessary to show
compliance with these customer service standards and FCC customer
service standards.
(2)
The Town shall have the right to observe and inspect a franchisee's
customer service procedures.
(3)
Except as prohibited by federal law, a franchisee shall be subject
to penalties, forfeitures and any other remedies or sanctions available
under federal, state or local law, including without limitation this
chapter and a franchisee's franchise with the Town, if it fails
to comply with the standards herein.
(4)
A franchisee shall not be subject to penalties or liquidated
damages as a result of any violations of these customer service standards
that are due to force majeure as characterized in its franchise agreement.
L.
Anticompetitive acts prohibited.
(1)
No franchisee or OVS operator shall demand the exclusive right
to provide cable service to a person or location as a condition of
extending cable service or a cable system. This provision is not intended
and shall not be interpreted: (a) to prohibit voluntary exclusive
agreements to provide cable service; (b) to create any private cause
of action for any person; or (c) to prohibit exclusive agreements
permitted by federal law.
(2)
No franchisee or OVS operator shall engage in unfair methods
of competition or unfair or deceptive acts or practices, the purpose
or effect of which is to hinder significantly or to prevent any multichannel
video programming distributor, as defined in federal law, from providing
cable service or services similar to cable service in the Town. This
provision does not apply to methods, acts or practices allowed by
federal or state law. Any allegation that a franchisee has engaged
in methods, acts or practices that would be prohibited by this paragraph
will be considered by the Town only after exhaustion of federal remedies.
This paragraph is not intended to create a private cause of action.
A.
General authority. The Town reserves the right to regulate all rates
and charges except to the extent it is prohibited from doing so by
law.
B.
The original franchise agreement will set forth the initial rates
which franchisee may charge its subscribers upon commencing services.
Thereafter, these rates shall be changes when appropriate in accordance
with the provisions of this section.
C.
A refundable converter deposit may be established as necessary to
insure return of franchisee's equipment placed in subscriber's
premises.
D.
The Town shall enforce the rate regulations promulgated by the FCC
in 7 CFR 76.922, et seq., as amended from time to time, for the establishment
of initial basic cable service and associated equipment rates and
for basic cable service and associated equipment rate increases. The
franchisee shall submit all rate filings on the proper federal forms.
All franchisee authority rate proceedings shall be consistent with
the rules and regulations promulgated by the FCC.
E.
Upon receipt of an appropriately filed request by the franchisee
for review of its existing rates for the basic service tier and associated
equipment costs, or for a proposed increase in said rates and/or costs,
the Town shall hold a public hearing within 25 days. The said hearing
shall provide the franchisee and all other interested parties a reasonable
opportunity to be heard concerning the request.
F.
Once a franchisee has submitted for review its existing rates for
the basic service tier and associated equipment costs, or a proposed
increase in these rates, the Town must render a decision as to said
existing or proposed rates within 30 days of receipt of the submission.
G.
If the Town does not issue its decision within the thirty-day period,
then the existing rates will remain in effect, or the proposed rates
will become effective, after 30 days from the date of submission,
provided however, that if the franchising authority is unable to determine,
based upon the material submitted by the franchisee, that the existing
or proposed rates are within the permitted basic service charge or
actual cost of equipment, or if the franchisee has submitted a cost-of-service
showing, the franchising authority may toll the said thirty-day period
for up to 90 additional days in cases not involving cost-of-service
determinations, and 150 additional days in cases involving such determinations,
for purposes of requesting and/or considering additional information
or considering comments from additional parties. In order to toll
the thirty-day period, the franchising authority must issue a brief
written order within 30 days of the franchisee's submission.
H.
If the Town has elected to toll the period for 90 or 150 days, as
appropriate, and has taken no action within that time, then existing
rates will remain in effect, or proposed rates will go into effect
at the end of the period, subject to refunds if the franchising authority
subsequently disapproves any portion of the rates. In order to require
refunds, the franchising authority must issue a written order at or
before the end of the ninety or one-hundred-and-fifty-day period,
directing the franchisee to maintain an accurate account of all amounts
received by reason of the rate in issue and on whose behalf such amounts
were paid.
I.
The tolling periods set out in this section may be extended by agreement
of the parties.
J.
The franchisee may request that information submitted in the course
of a rate preceding not be made routinely available for inspection.
The franchisee must identify the information it claims to be confidential
and the reasons therefor. If the request for confidentiality is denied,
the franchisee shall have five working days within which to seek review
of the decision from the FCC.
K.
The franchisee shall make available to each potential subscriber
a schedule of all applicable fees and charges for providing cable
television service and must provide written notification of the availability
of basic tier service to new subscribers at the time of installation.
Said notification shall include the following information:
L.
The franchisee shall provide written notice to subscribers and the
franchise authority of any change in the price to be charged for the
basic service tier or associated equipment, together with any proposed
changes in programming services or channel positions, at least 30
days before any proposed changes in programming services or channel
positions, at least 30 days before any proposed change is effective.
The notice should include the name and address of the franchising
authority.
M.
The franchisee may, in its discretion, waive, reduce or suspend connection
fees for specific or indeterminate periods and/or monthly service
fees for periods not to exceed 30 days for promotional purposes, where
allowed by applicable federal law. The franchisee shall not, with
regard to fees, discriminate or grant any preference or advantage
to any person; provided, however, that the franchisee may offer reasonable
discounts to senior citizens or other economically disadvantaged group
discounts.
N.
Upon completion of the rate proceeding, the franchise authority shall
prepare a written decision only if it disapproves the franchisee's
request. When a written decision is issued, it shall be posted at
the Town hall for 20 days and copies thereof shall be available upon
request. All determinations concerning subscriber fees shall be determined
by the franchising authority in conformance with FCC regulations.
O.
In addition to any other penalties contained in this chapter, the
franchising authority may:
(1)
Order the franchisee to implement a reduction in basic service
tier or associated equipment rates where necessary to bring rates
into compliance with federal standards;
(2)
Prescribe a reasonable rate for the basic tier or associated
equipment after it determines that a proposed or existing rate in
unreasonable;
(3)
Order the franchisee to refund to subscribers that portion of
previously paid rates determined to be in excess of the permitted
tier charge or above the actual cost of equipment, unless the franchisee
has submitted a cost-of-service showing which justifies the rate charged
as reasonable. The franchise authority shall give the franchisee notice
and an opportunity to comment prior to ordering the franchisee to
refund previously paid rates. The franchisee's liability for
refunds is limited to a one-year period, except that if the franchisee
fails to comply with a valid rate order issued by a franchising authority,
then it shall be liable for refunds commencing from the effective
date of such order until such time as it complies with the order;
and
(4)
Impose fines or monetary forfeitures, in accordance with this
chapter, when the franchisee does not comply with a rate decision
or refund order.
P.
Rates are to be nondiscriminatory.
(1)
Nondiscriminatory rates. Subject to applicable law, a franchisee
shall establish rates that are nondiscriminatory within the same general
class of subscribers and which must be applied fairly and uniformly
to all subscribers in the franchise area for all services. Nothing
contained herein shall prohibit a franchisee from offering, by way
of illustration and not limitation:
A.
Finding. The Town finds that public rights-of-way of the Town to
be used by a franchisee for the operation of a cable system are valuable
public property acquired and maintained by the Town. The Town further
finds that the grant of a franchise to use public rights-of-way is
a valuable property right without which a franchisee would be required
to invest substantial capital.
B.
Payment of franchise fee. Each franchisee shall pay a franchise fee
of 5% of gross revenues.
C.
Method of payment. The franchisee shall file with the Town, within
30 days after the expiration of each of the franchisee's fiscal
quarters, a financial statement clearly showing the gross revenues
received by the franchisee during the preceding quarter. The quarterly
portion of the franchise fee shall be payable to the Town at the time
such statement is filed.
D.
Not a tax or in lieu of any other tax or fee.
(1)
Payment of the franchise fee shall not be considered in the
nature of a tax or in lieu of other taxes or fees of general applicability
imposed by the Town.
(2)
The franchise fee is in addition to all other taxes and payments
that a franchisee may be required to pay under its franchise agreement
or any federal, state, or local law, and to any other tax, fee, or
assessment imposed by utilities and cable operators for use of their
services, facilities, or equipment, including any applicable amusement
taxes, except to the extent that such fees, taxes, or assessments
must be treated as a franchise fee under Section 642 of the Cable
Act, 47 U.S.C. § 522.
(3)
No franchisee may designate the franchise fee as a tax in any
communication to a subscriber.
E.
Late payments. In the event any franchise fee payment or recomputation
amount is not made on or before the required date, the franchisee
shall pay additional compensation and interest charges computed from
such due date, at an annual rate equal to the commercial prime interest
rate of the Town's primary depository bank during the period
such unpaid amount is owed, in addition to any applicable penalties
or liquidated damages.
F.
Audit.
(1)
The Town shall have the right to inspect records, to require
a franchisee to provide copies of records at the franchisee's
expense, and to audit and to recompute any amounts determined to be
payable, whether the records are held by the franchisee, an affiliate,
or any other entity that collects or receives funds related to the
franchisee's operation in the Town, including, by way of illustration
and not limitation, any entity that sells advertising on the franchisee's
behalf, for a period of five years from the date a payment was made
or, if no payment was made, from the date the Town believes payment
was owed, after which time all payments are final.
(2)
A franchisee shall be responsible for providing to the Town
all records necessary to confirm the accurate payment of franchise
fees, without regard to by whom they are held. Such records shall
be made available pursuant to the requirements of this chapter. The
franchisee shall maintain such records for the term of its franchise
agreement, and any renewals or extensions thereof.
(3)
The Town's audit expenses shall be borne by the Town unless
the audit discloses an underpayment of 5% or more of the amount due,
in which case the costs of the audit shall be borne by the franchisee
as a cost incidental to the enforcement of the franchise. Any additional
amounts due to the Town as a result of the audit shall be paid within
30 days following written notice to the franchisee by the Town of
the underpayment, which notice shall include a copy of the audit report.
If recomputation results in additional revenue to be paid to the Town,
such amount shall be subject to a 10% interest charge.
G.
No accord or satisfaction. No acceptance of any payment by the Town
shall be construed as a release or an accord and satisfaction of any
claim the Town may have for further or additional sums due or for
the performance of any other obligation of a franchisee, or as an
acknowledgment that the amount paid is the correct amount due.
A.
Open books and records.
(1)
The Town shall have the right to inspect records and to require
a franchisee to provide copies of records at the franchisee's
expense at any time during normal business hours at the Town cable
system office for all books, receipts, maps, plans, contracts, service
complaint logs, performance test results, records of requests for
service, computer records, disks or other storage media and other
like material which the Town deems appropriate in order to monitor
compliance with the terms of this chapter, its franchise agreement,
or applicable law. This includes not only the books and records of
a franchisee, but any books and records the Town reasonably deems
relevant held by an affiliate, a cable operator of the cable system,
or any contractor, subcontractor or any person holding any form of
management contract for the cable system. A franchisee is responsible
for collecting the information and producing it at the location specified
above, and by accepting its franchise it affirms that it can and will
do so. A franchisee will be given reasonable advance written notice
of any inspection request, which shall serve as notice that any or
all of the above materials may be inspected.
(2)
A franchisee shall maintain financial records that allow analysis
and review of its operations in each individual franchise area.
(3)
Access to a franchisee's records shall not be denied by
such franchisee on the basis that said records contain "proprietary"
information. Refusal to provide information required herein to the
Town shall be grounds for revocation. All confidential information
received by the Town shall remain confidential insofar as permitted
by law.
(4)
A franchisee shall maintain a file of records open to public
inspection in accordance with applicable FCC rules and regulations.
(5)
Each report filed by a franchisee pursuant to this chapter shall
be certified by a corporate officer as accurate or complete.
B.
Communication with regulatory agencies.
(1)
If and to the extent requested by the Town, a franchisee shall
file with the Town in a form acceptable to the Town all reports and
materials submitted to the FCC, the Security and Exchange Commission,
or any other federal or state regulatory commission or agency, including,
but not limited to, any proof of performance tests and results, equal
employment opportunity reports, and all petitions, applications, and
communications of all types regarding the cable system, or a group
of cable systems of which the franchisee's cable system is a
part, submitted by the franchisee, an affiliate, or any other person
on the behalf of the franchisee.
C.
Annual report. Unless this requirement is waived in whole or in part
by the Town, by April 1 of each year for the previous calendar year,
a franchisee shall submit a written report to the Town, in a form
directed by the Town, which shall include:
(1)
A summary of the previous year's activities in development
of the cable system; including but not limited to descriptions of
services begun or dropped, the number of subscribers gained or lost
for each category of service, the number of pay units sold, the amount
collected annually from users of the system and the character and
extent of the services rendered to such users, including leased access
channel users;
(2)
A summary of complaints, identifying both the number and nature
of the complaints received and an explanation of their dispositions,
to the extent such records are kept by the franchisee. Where complaints
involve recurrent system problems, the nature of each problem and
the corrective measures taken shall be identified;
(3)
A report showing the number of service calls received by type
during the prior quarter, and the percentage of service calls compared
to the subscriber base by type of complaint;
(4)
A certification of compliance with applicable customer service
standards. If a franchisee is in noncompliance with any standard during
any calendar quarter, it shall include in its annual filing a statement
specifying areas of noncompliance, the reason for the noncompliance
and a remedial plan;
(5)
A copy of the franchisee's rules and regulations applicable
to subscribers of the cable system;
(6)
An annual statement showing the yearly gross revenues, prepared
and audited by a certified public accountant acceptable to the Town;
(7)
An annual financial report for the previous calendar year, audited
and certified by an independent certified public accountant, including
year-end balance sheet; income statement showing subscriber revenue
from each category of service and every source of non-subscriber revenue,
line item operating expenses, depreciation expense, interest expense,
and taxes paid; statement of sources and applications of funds; capital
expenditures; and depreciation schedule;
(8)
An annual list of officers and members of the Board of Directors
or similar controlling body of the franchisee and any affiliates;
(9)
An organizational chart showing all corporations or partnerships
with more than a 5% ownership interest in the franchisee, and the
nature of that ownership interest (limited partner, general partner,
preferred shareholder, etc.); and showing the same information for
each corporation or partnership that holds such an interest in the
corporations or partnerships so identified and so on until the ultimate
corporate and partnership interests are identified;
(10)
An annual report and SEC 10(k) filing for each entity identified in Subsection C(8) of this section that generates such documents;
(11)
A summary of the results of, and/or, at the franchisee's
option, copies of the system's technical tests and measurements
performed during the past year;
(12)
A detailed copy of updated maps depicting the location of all
cable plant, showing areas served and locations of all trunk lines
and feeder lines in the Town, and including changes in all such items
for the period covered by the report;
(13)
A full schedule of all subscriber and other user rates, fees
and charges;
(14)
Such other information as the Town may direct.
D.
Semiannual report. Unless this requirement is waived in whole or
in part by the Town, twice each year (by January 31 for the previous
six months ending December 31 and by July 31 for the previous six
months ending June 30) a franchisee shall submit written reports to
the Town, in a form acceptable to the Town, which shall include a
summary of the franchisee's minority business plan and activities
thereunder, pursuant to § 11-116C herein.
E.
Monthly report. Unless this requirement is waived in whole or in
part by the Town, no later than 10 days after the end of each month,
a franchisee shall submit a written report to the Town regarding the
preceding month, in a form acceptable to the Town, which shall include:
(1)
The active system plant in miles, specifying aerial and underground
mileage;
(2)
The new system segments built, in miles, if any, specifying
aerial and underground mileage;
(3)
The number of subscribers and the penetration rate for each
type of service and equipment offered;
(4)
The number of disconnects;
(5)
The number of outages, identifying separately: (a) each outage;
whether planned or unplanned; the time it occurred, its duration,
when the franchisee responded and when the outage was corrected; the
estimated area and a description of the subscribers affected; (b)
in addition, for each unplanned outage: its cause, the number of subscribers
affected; and (c) the total hours of outages as a percentage of total
hours of cable system operation;
(6)
The number of cases in which installation was not provided within
the time established in this chapter;
(7)
The average telephone answering and hold times, and the number
of instances in which those telephone answering and hold times exceeded
the time limits established in this chapter;
(8)
The percentage of customer calls that received a busy signal;
(9)
The average and minimum number of customer service representatives
on the franchisee's staff for telephone answering purposes;
(10)
The number of times in which interruptions of service under
§ 11-108E was not in compliance with the times established
in this chapter;
(11)
The number of times scheduling and completing customer service
did not occur in accordance with § 11-108D(3).
F.
Special reports. Unless this requirement is waived in whole or in
part by the Town, the franchisee shall deliver the following special
reports to the Town:
(1)
A franchisee shall submit quarterly construction reports to
the Town after the franchise is awarded for any construction undertaken
during the term of the franchise until such construction is complete,
including any rebuild that may be specified in the franchise. The
franchisee must submit to the Town as part of the quarterly construction
report, or make available for inspection with notice of their availability
as part of the quarterly construction report, updated as-built system
design maps depicting construction completed in the previous quarter.
The maps shall be developed on the basis of post-construction inspection
by the franchisee and construction personnel to assess compliance
with system design. Any departures from design must be indicated on
the as-built maps, to assist the Town in assessing operator compliance
with its obligations.
(2)
A franchisee must submit a copy of any notice of deficiency,
forfeiture, or other document issued by any state or federal agency
instituting any investigation or civil or criminal proceeding regarding
the cable system, the franchisee, or any affiliate of the franchisee,
to the extent the same may affect or bear on operations in the Town.
This material shall be submitted in accordance with the deadlines
specified in § 11-111B(2) herein.
(3)
The franchisee must submit a copy of any request for protection
under bankruptcy laws, or any judgment related to a declaration of
bankruptcy by the franchisee or by any partnership or corporation
that owns or controls the franchisee directly or indirectly. This
material shall be submitted in accordance with the deadlines specified
in § 11-111B(2) herein.
G.
Additional reports. A franchisee shall provide such other information
or reports as the Town may request for the purpose of enforcing any
provision of the franchise agreement or this chapter.
H.
Records required.
(1)
The franchisee shall at all times maintain:
(a)
Records of all complaints received. The term "complaints" as
used herein and throughout an agreement refers to complaints about
any aspect of the cable system or the franchisee's operations,
including, without limitation, complaints about employee courtesy.
Complaints recorded may not be limited to complaints requiring an
employee service call.
(b)
A full and complete set of plans, records, and "as built" maps
showing the exact location of all system equipment installed or in
use in the Town, exclusive of subscriber service drops.
(c)
A comprehensive record of all personnel transactions and utilization
of contractors, subcontractors, vendors, and suppliers by race and
sex.
(d)
Records of outages, indicating date, duration, area, and the
subscribers affected, type of outage, and cause.
(e)
Records of service calls for repair and maintenance indicating
the date and time service was required, the date of acknowledgement
and date and time service was scheduled (if it was scheduled), and
the date and time service was provided, and (if different) the date
and time the problem was solved.
(f)
Records of installation/reconnection and requests for service
extension, indicating date of request, date of acknowledgment, and
the date and time service was extended.
(g)
A public file showing its plan and timetable for construction
of the cable system.
I.
Performance evaluation.
(1)
The Town may, at its discretion, hold performance evaluation
sessions. All such evaluation sessions shall be open to the public.
The franchisee may be required by the Town to notify subscribers of
all such evaluation sessions by announcement on a designated local
access channel on the system between the hours of 9:00 a.m. and 9:00
p.m. for five consecutive days preceding each session.
(2)
Topics that may be discussed at any evaluation session may include,
but are not limited to, system performance and construction, franchisee
compliance with this chapter and its franchise agreement, customer
service and complaint response, subscriber privacy, services provided,
programming offered, service rate structures, franchise fees, penalties,
free or discounted services, applications of new technologies, judicial
and FCC filings, and line extensions.
(3)
During the evaluation process, the franchisee shall fully cooperate
with the Town and shall provide such information and documents as
the Town may need to reasonably perform its review, including information
and documents that may be considered proprietary or confidential.
J.
Voluminous materials. If any books, records, maps or plans, or other
requested documents are too voluminous, or for security reasons cannot
be copied and moved, then the franchisee may request that the inspection
take place at some other location, provided that (1) the franchisee
must make necessary arrangements for copying documents selected by
the Town after review; and (2) the franchisee must pay all travel
and additional copying expenses incurred by the Town in inspecting
those documents or having those documents inspected by its designee.
K.
Retention of records; relation to privacy rights. The franchisee
shall take all steps that may be required to ensure that it is able
to provide the Town all information which must be provided or may
be requested under this chapter or its franchise agreement, including
by providing appropriate subscriber privacy notices. Nothing in this
section shall be read to require the franchisee to violate 47 U.S.C.
§ 551. Each franchisee shall be responsible for redacting
any data that federal law prevents it from providing to the Town.
The Town retains the right to question any such redaction and to challenge
it in any forum having jurisdiction over such a challenge. Records
shall be kept for at least five years.
L.
Waiver of reporting requirements. The Town may, at its discretion,
waive in writing the requirement of any particular report specified
in this § 11-111.
A.
Insurance required.
(1)
The franchisee shall maintain, and by its acceptance of the
franchise specifically agrees that it will maintain, throughout the
entire length of the franchise period, at least the following liability
insurance coverage insuring the Town and the franchisee: worker's
compensation and employer liability insurance to meet all requirements
of Maryland law and comprehensive general liability insurance with
respect to the construction, operation, and maintenance of the cable
system, and the conduct of the franchisee's business in the Town,
in the following minimum amounts, but in any event no less than the
liability limits specified by the Local Government Tort Claims Act:
(a)
Five hundred thousand dollars for property damage resulting
from any one accident; $1,000,000 for property damage aggregate;
(b)
One million dollars for personal bodily injury or death for
one person; $2,000,000 for bodily aggregate per single accident and
occurrence;
(c)
A general comprehensive public liability policy indemnifying,
defending and saving harmless the Town, its officers, boards, commissions,
agents or employees, from any and all claims by any person whatsoever
on account of injury to or death of a person or persons occasioned
by the operations of the franchisee under the franchise herein granted
or alleged to have been so caused or occurred, with a minimum liability
of $1,000,000 per personal injury or death of any one person and $2,000,000
for personal injury or death of two or more persons in any one occurrence;
(d)
Two million dollars for all other types of liability; and
(e)
Automobile liability insurance for owned or leased vehicles
in the minimum amount of $2,000,000 for bodily injury and consequent
death per occurrence, $1,000,000 for bodily injury and consequent
death to any one person, and $500,000 for property damage per occurrence.
(2)
Such general liability insurance must include coverage for all
of the following: all risks form, premises-operations, explosion and
collapse hazard, underground hazard, products/completed operations
hazard, contractual insurance, broad form property damage, and personal
injury.
(3)
The Town may review these amounts no more than once a year and
may require reasonable adjustments to them consistent with the public
interest.
B.
Endorsements.
(1)
All insurance policies and certificates maintained pursuant
to a franchise agreement shall contain the following endorsement:
It is hereby understood and agreed that this insurance coverage may
not be canceled by the insurance company nor the intention not to
renew be stated by the insurance company until 30 days after receipt
by the Town's Secretary or Clerk, by registered mail, of a written
notice of such intention to cancel or not to renew.
(2)
All contractual liability insurance policies and certificates
maintained pursuant to a franchise agreement shall include the provision
of the following Hold Harmless clause: The Company agrees to indemnify,
save harmless and defend each municipality, its agents, servants,
and employees, and each of them against and hold it and them harmless
from any or all lawsuits, claims, demands, liabilities, losses and
expenses, including court costs and reasonable attorney's fees
for or on account of nay injury to any person, or any death at any
time resulting from such injury, or any damage to any property, which
may arise or which may be alleged to have risen out of or in connection
with the work covered by this Agreement. The foregoing indemnity shall
apply except if such injury, death or damage is caused directly by
the negligence or other fault of the Town, its agents, servants, or
employees or any other person indemnified hereunder.
C.
Qualifications of sureties. All insurance policies shall be with
sureties qualified to do business in the State of Maryland, with an
A-1 or better rating of insurance by Best's Key Rating Guide,
Property/Casualty Edition, and in a form acceptable to the Town.
D.
Policies available for review. All insurance policies shall be available
for review by the Town, and the franchisee shall keep on file with
the Town certificates of insurance.
E.
Additional insurers; prior notice of policy cancellation. All general
liability insurance policies shall name the Town, its officers, boards,
commissions, Commissioners, agents, and employees as additional insureds
and shall further provide that any cancellation or reduction in coverage
shall not be effective unless 30 days' prior written notice thereof
has been given to the Town. A franchisee shall not cancel any required
insurance policy without submission of proof that it has obtained
alternative insurance satisfactory to the Town which complies with
its franchise agreement.
F.
Failure constitutes material violation. Failure to comply with the
insurance requirements set forth in this section shall constitute
a material violation of a franchise.
G.
Indemnification.
(1)
A franchisee shall, at its sole cost and expense, indemnify,
hold harmless, and defend the Town, its officials, boards, commissions,
Commissioners, agents, and employees, against any and all claims,
suits, causes of action, proceedings, and judgments for damages arising
out of the construction, maintenance, or operation of its cable system;
copyright infringements or a failure by the franchisee to secure consents
from the owners, authorized distributors, or franchisees of programs
to be delivered by the cable system; the conduct of the franchisee's
business in the Town; or in any way arising out of the franchisee's
enjoyment or exercise of the franchise, regardless of whether the
act or omission complained of is authorized, allowed, or prohibited
by this chapter or its franchise agreement.
(2)
Specifically, a franchisee shall fully indemnify, defend, and
hold harmless the Town, and in its capacity as such, the officers,
agents, and employees thereof, from and against any and all claims,
suits, actions, liability, and judgments for damages or otherwise
subject to 47 U.S.C. § 558, arising out of or alleged to
arise out of the installation, construction, operation, or maintenance
of the system, including but not limited to any claim against the
franchisee for invasion of the right of privacy, defamation of any
person, firm or corporation, or the violation or infringement of any
copyright, trade mark, trade name, service mark, or patent, or of
any other right of any person, firm, or corporation. This indemnity
does not apply to programming carried on any channel set aside for
PEG use, or channels leased pursuant to 47 U.S.C. § 532,
except that this indemnity shall apply to any actions taken by a franchisee
pursuant to 47 U.S.C. § 531(e) or 47 U.S.C. § 532(c)(2)
concerning the programming carried on PEG or leased access channels
or an institutional network.
(3)
The indemnity provision includes, but is not limited to, the
Town's reasonable attorneys' fees incurred in defending
against any such claim, suit, or proceeding, in addition to the reasonable
value of any services rendered by the Town Attorney or Town staff
or employees.
H.
No limit of liability. Neither the provisions of this section nor
any damages recovered by the Town shall be construed to limit the
liability of the franchisee for damages under the franchise.
A.
Penalties.
(1)
For violation of provisions of this chapter or a franchise agreement
entered into pursuant to this chapter, penalties shall be assessable
against a franchisee and shall be chargeable to the franchisee's
security fund in any amount up to the limits specified below, at the
Town's discretion:
(a)
For failure to submit any required plans indicating expected
dates of installation of various parts of the system: $400/day for
each violation for each day the violation continues;
(b)
For failure to commence operations in accordance with the requirements
of the franchise agreement: $1,000/day for each violation for each
day the violation continues after a thirty-day cure period, if the
franchisee has not undertaken substantial corrective action to cure
the violation within that thirty-day period;
(c)
For failure to substantially complete construction in accordance
with a franchisee's franchise agreement: $1,000/day for each
violation for each day the violation continues after a thirty-day
cure period, if the franchisee has not undertaken substantial corrective
action to cure the violation within that thirty-day period;
(d)
For transferring the franchise without approval: $2,000/day
for each violation for each day the violation continues;
(e)
For failure to comply with requirements for public, educational,
and governmental use of the system: $1,000/day for each violation
for each day the violation continues after a fourteen-day cure period,
if the franchisee has not undertaken substantial corrective action
to cure the violation within that fourteen-day period;
(f)
For failure to supply information, reports, or filings lawfully
required under the franchise agreement or applicable law or by the
Town: $500/day for each violation for each day the violation continues
after a thirty-day cure period, which shall begin to run on the due
date of any regularly scheduled report and on the date of a deadline
reasonably set by the Town for any report or information request not
regularly scheduled, unless the franchisee shows that it was not in
fact aware of the requirement in question, in which case the thirty-day
cure period shall begin to run upon written notice of such requirement
by the Town to the franchisee;
(g)
For violation of customer service standards, or failure to file
a compliance certification or noncompliance statement as required
herein: $200 per day or per event, as applicable;
(h)
For failure to pay franchise fees or liquidated damages: $100
per day, in addition to any monetary payment due under a franchise
agreement or this chapter, for each violation for each day the violation
continues after a seven-day cure period, if the franchisee has failed
to make payment within that seven-day period, provided that these
penalties shall be in addition to any late fees that may apply;
(i)
For failure to file, obtain or maintain any required security
fund in a timely fashion: $200 per day;
(j)
For failure to restore damaged property: $200 per day, in addition
to the cost of the restoration and any other penalties or fees as
required elsewhere herein or in a franchise agreement, for each day
the violation continues after a thirty-day cure period, if the franchisee
has not undertaken substantial corrective action to cure the violation
within that thirty-day period;
(k)
For violation of technical standards established by the FCC:
$100 per day for each day the violation continues after a thirty-day
cure period after the Town gives the franchisee notice of such violation;
(l)
For knowingly and intentionally signing a false report or statement:
$1,000 per report or document;
(m)
For any other violations of this chapter, a franchise agreement,
or other applicable law: $500/day for each violation for each day
the violation continues.
(2)
The franchisee shall pay any penalty assessed in accordance
with this chapter within 14 days after receipt of notice from the
Town of such penalty.
(3)
To the extent that penalties are applied to a franchisee under
this § 11-113A, a franchisee shall not be subject to liquidated
damages payable to the Town for the same violation.
(4)
The Town may reduce or waive any of the above-listed penalties
for good cause shown.
(5)
Pending litigation or any appeal to any regulatory body or court
having jurisdiction over a franchisee shall not excuse the franchisee
from the performance of its obligations under this chapter or its
franchise agreement unless a stay is obtained or the franchisee is
otherwise excused from performance by operation of law. Failure of
the franchisee to perform such obligations because of pending litigation
or petition, in the absence of a stay issued by a forum of competent
jurisdiction, may result in forfeiture or revocation pursuant to the
provisions of this chapter and/or its franchise agreement.
B.
Termination on account of certain assignments or appointments.
(1)
Any franchise shall be deemed revoked 120 calendar days after
an assignment for the benefit of creditors or the appointment of a
receiver or trustee to take over the business of a franchisee, whether
in a receivership, reorganization, bankruptcy assignment for the benefit
of creditors, or other action or proceeding. Provided, however, that
a franchise may be reinstated at the Town's sole discretion if,
within that one-hundred-twenty-day period:
(a)
Such assignment, receivership or trusteeship has been vacated;
or
(b)
Such assignee, receiver, or trustee has fully complied with
the terms and conditions of this chapter and the applicable franchise
agreement and has executed an agreement, approved by a court of competent
jurisdiction, under which it assumes and agrees to be bound by the
terms and conditions of this chapter and the applicable franchise
agreement, and such other conditions as may be established or as are
required by applicable law.
(2)
Notwithstanding the foregoing, in the event of foreclosure or
other judicial sale of any of the facilities, equipment, or property
of a franchisee, the Town may revoke the franchise, following a public
hearing, by serving notice on the franchisee and the successful bidder,
in which event the franchise and all rights and privileges of the
franchise will be revoked and will terminate 30 calendar days after
serving such notice, unless:
(a)
The Town has approved the transfer of the franchise to the successful
bidder; and
(b)
The successful bidder has covenanted and agreed with the Town
to assume and be bound by the terms and conditions of the franchise
agreement and this chapter, and such other conditions as may be established
or as are required pursuant to this chapter or a franchise agreement.
C.
Remedies cumulative. All remedies under this chapter and the franchise
agreement are cumulative unless otherwise expressly stated. The exercise
of a remedy or the payment of liquidated damages or penalties shall
not relieve a franchisee of its obligations to comply with its franchise
or applicable law.
D.
Relation to insurance and indemnity requirements. Recovery by the
Town of any amounts under insurance, the security fund, the performance
bond, or letter of credit, or otherwise does not limit a franchisee's
duty to indemnify the Town in any way; nor shall such recovery relieve
a franchisee of its obligations under a franchise, limit the amounts
owed to the Town, or in any respect prevent the Town from exercising
any other right or remedy it may have.
A.
Town approval required.
(1)
A franchise granted under this chapter shall be a privilege
to be held in personal trust by the franchisee.
(2)
No transfer of a franchise, franchisee, or cable system, or
of control over the same (including, but not limited to, transfer
by forced or voluntary sale, merger, consolidation, receivership,
or any other means) shall occur unless prior application is made by
the franchisee to the Town and the Town's prior written consent
is obtained, pursuant to this chapter and the franchise agreement,
and only then upon such terms and conditions as the Town deems necessary
and proper. Any such transfer without the prior written consent of
the Town shall be considered to impair the Town's assurance of
due performance. The granting of approval for a transfer in one instance
shall not render unnecessary approval of any subsequent transfer.
B.
Approval does not constitute waiver. Approval by the Town of a transfer
does not constitute a waiver or release of any of the rights of the
Town under this chapter or a franchise agreement, whether arising
before or after the date of the transfer.
A.
Applicability of chapter.
(1)
This chapter shall apply to open video systems that comply with
47 U.S.C. § 573, to the extent permitted by applicable law,
except that the following sections shall not apply: § 11-102A
through C (regarding grant of franchise), § 11-103 (franchise
applications), § 11-104 (filing fees), § 11-105
(provision of service), § 11-106A (construction schedule),
§ 11-109 (rate regulation), § 11-110B and C (regarding
franchise fees), § 11-112F (failure to comply with insurance
requirements a material violation of franchise), § 11-113A(1)(b)
and (c) and A(1)(h) (certain penalties), and § 11-113B (franchise
termination due to bankruptcy).
(2)
In applying this chapter to an open video system, "franchisee"
shall be taken to refer to the open video system operator, "cable
system" to the open video system, and similar terms shall apply similarly.
B.
Fee in lieu of franchise fee. An open video system operator shall
pay to the Town a fee in lieu of the franchise fee required in § 11-110B
of this chapter, pursuant to the procedures and conditions specified
in § 11-110 and generally herein.
C.
Public, educational, and governmental access obligations. An open
video system operator shall be subject to obligations pertaining to
public, educational, and governmental access pursuant to applicable
law and to the requirements herein.
D.
Right-of-way usage. An open video system operator shall be subject
to all requirements of state and local law regarding authorization
to use or occupy the public rights-of-way, except to the extent specifically
prohibited by federal law. FCC approval of an open video system operator's
certification pursuant to 47 U.S.C. § 573 shall not be taken
to confer upon such operator any authority to use or occupy the public
rights-of-way that such operator would not otherwise possess.
A.
Discriminatory practices prohibited.
(1)
A franchisee shall not deny service, deny access, or otherwise
discriminate against subscribers, programmers, or residents of the
Town on the basis of race, color, religion, national origin, sex,
or age.
(2)
A franchisee shall not discriminate among persons or take any
retaliatory action against a person because of that person's
exercise of any right it may have under federal, state, or local law,
nor may the franchisee require a person to waive such rights as a
condition of taking service.
(3)
A franchisee shall not deny access or levy different rates and
charges on any group of potential residential cable subscribers because
of the income of the residents of the local area in which such group
resides.
(4)
Subject to applicable law and except to the extent the Town
may waive such a requirement, a franchisee is prohibited from discriminating
in its rates or charges or from granting undue preferences to any
subscriber, potential subscriber, or group of subscribers or potential
subscribers; provided, however, that a franchisee may offer temporary,
bona fide promotional discounts in order to attract or maintain subscribers,
so long as such discounts are offered on a nondiscriminatory basis
to similar classes of subscribers throughout the Town; and a franchisee
may offer discounts for the elderly, the handicapped, not-for-profit
persons or organizations, or the economically disadvantaged, and other
discounts in conformance with federal law, if such discounts are applied
in a consistent and nondiscriminatory manner, and provided that a
franchisee may provide such other bulk discounts as are permitted
by the cable uniform rate structure provisions of federal law as they
may exist from time to time. A franchisee shall comply at all times
with all applicable federal, state, and Town laws, and all executive
and administrative orders relating to nondiscrimination.
(5)
Information accessibility. Each document required to be maintained,
filed or submitted under the provisions of this chapter or a franchise
agreement, except those specifically designated as confidential by
a franchisee, subject to the Town's review, pursuant to applicable
law, is a public document, available for public inspection and copying
at the requestor's expense, at the office of the franchisee or
the Town during normal business hours.
B.
Equal employment opportunity. A franchisee shall not refuse to employ,
discharge from employment, or discriminate against any person in compensation
or in terms, conditions, or privileges of employment because of race,
color, religion, national origin, sex, or age. A franchisee shall
comply with all federal, state, and local laws and regulations governing
equal employment opportunities, as the same may be from time to time
amended.
C.
Subscriber privacy.
(1)
A franchisee shall at all times protect the privacy rights of
all subscribers, including but not limited to those rights secured
by the provisions of Section 631 of the Cable Act, 47 U.S.C. § 551.
(2)
The franchisee shall not permit the transmission of any signal,
aural, visual or digital, including "polling" the channel selection,
from any subscriber's premises without first obtaining such subscriber's
valid authorization. Neither the franchisee nor any other person shall
initiate in any form the discovery of any information on or about
an individual subscriber's premises without prior valid authorization
from the subscriber potentially affected. This provision is not intended
to prohibit the transmission of signals useful only for the control
or measurement of system performance or for detection of theft of
service.
(3)
The franchisee shall not permit the installation of any special
terminal equipment in any subscriber's premises that will permit
transmission from such subscriber's premises of two-way services
utilizing aural, visual or digital signals without such subscriber's
prior valid authorization.
(4)
The franchisee shall strictly observe and protect the rights
of privacy and property rights of subscribers and users at all times.
Individual subscriber preferences of any kind, viewing habits, political,
social or economic philosophies, beliefs, creeds, religions or names,
addresses or telephone numbers shall not be revealed to any person,
governmental unit, police department or investigating agency unless
upon the authority of a court of law, a valid search warrant or subpoena,
or upon prior voluntary valid authorization of the subscriber or as
may be permitted by operation of law.
(5)
The franchisee shall not tabulate any test results that would
reveal the commercial product preferences or opinions of individual
subscribers, members of their families or their invitees, licensees,
or employees, nor permit the use of the system for such tabulation,
without the subscriber's prior valid authorization.
(6)
A subscriber may at any time revoke any valid authorization
to release information by delivering to the franchisee in writing,
by mail or otherwise, the subscriber's decision to revoke the
authorization. Any such revocation shall be effective upon receipt
by the franchisee.
(7)
A franchisee shall not condition subscriber service on the subscriber's
valid authorization or grant or denial of permission to collect, maintain
or disclose personally identifiable information, except to the extent
that such information is necessary for credit check or billing purposes.
It shall be unlawful for any person to attach or affix or to
cause to be attached or affixed any equipment or device that allows
access or use of the cable system without lawful payment to the franchise
for same.
A.
Compliance with laws.
(1)
Each franchisee shall comply with all federal, state, and local
laws and regulations heretofore and hereafter adopted or established
during the entire term of its franchise.
B.
No recourse against the Town. Without limiting such immunities as
the Town or other persons may have under applicable law, a franchisee
shall have no recourse whatsoever against the Town or its officials,
boards, commissions, agents or employees for any loss, costs, expense
or damage arising out of any provision or requirement of this chapter
or because of the enforcement of this chapter or the Town's exercise
of its authority pursuant to this chapter, a franchise agreement,
or other applicable law, unless the same shall be caused by criminal
acts or by willful or gross negligence.
C.
Rights and remedies.
(1)
The rights and remedies reserved to the Town by this chapter
are cumulative and shall be in addition to and not in derogation of
any other rights and remedies which the Town may have with respect
to the subject matter of this chapter.
(2)
The Town hereby reserves to itself the right to intervene in
any suit, action or proceeding involving any provision of this chapter
or a franchise agreement.
(3)
Specific mention of the materiality of any of the provisions
herein is not intended to be exclusive of any others for the purpose
of determining whether any failure of compliance hereunder is material
and substantial.
(4)
No franchisee shall be relieved of its obligation to comply
with any of the provisions of this chapter or a franchise agreement
by reason of any failure of the Town to enforce prompt compliance.
Nor shall any inaction by the Town be deemed to waive or void any
provision of this chapter or a franchise agreement.
D.
Amendments to this chapter. Notwithstanding any other provision in
this chapter or a franchise agreement, nothing in this chapter or
a franchise agreement shall preclude the Town from exercising its
police powers to enact, amend or supplement any law or regulation
governing cable communications within the Town.
E.
Public emergency. In the event of a major public emergency or disaster
as determined by the County Executive of Prince George's County,
a franchisee shall immediately make the entire cable system, employees,
and property, as may be necessary, available for use by the Town or
other civil defense or governmental agency designated by the Town
to operate the system for the term of such emergency or disaster for
the emergency purposes. In the event of such use, a franchisee shall
waive any claim that such use by the Town constitutes a use of eminent
domain, provided that the Town shall return use of the entire system,
employees, and property to the franchisee after the emergency or disaster
has ended or has been dealt with.
F.
Connections to system; use of antennae.
(1)
Subscribers shall have the right to attach devices to a franchisee's
system and the right to use their own remote control devices and converters
and other similar equipment, consistent with FCC equipment compatibility
rules and other applicable law, and a franchisee shall provide information
to consumers which will allow them to adjust such devices so that
they may be used with the franchisee's system.
(2)
A franchisee shall not, as a condition of providing service,
require a subscriber or potential subscriber to remove any existing
antenna or disconnect an antenna, or prohibit or discourage a subscriber
from installing an antenna switch, provided that such equipment and
installations are consistent with applicable codes and technically
able to shield the cable system from any interference.
G.
Calculation of time. Unless otherwise indicated, when the performance
or doing of any act, duty, matter, or payment is required under this
chapter or any franchise agreement, and a period of time or duration
for the fulfillment of doing thereof is prescribed and is fixed herein,
the time shall be computed so as to exclude the first and include
the last day of the prescribed or fixed period of duration time.
H.
Severability. If any term, condition, or provision of this chapter
shall, to any extent, be held to be invalid or unenforceable, the
remainder hereof shall be valid in all other respects and continue
to be effective. In the event of a subsequent change in applicable
law so that the provision which had been held invalid is no longer
invalid, said provision shall thereupon return to full force and effect
without further action by the Town and shall thereafter be binding
on the franchisee and the Town.