A "grievance" is a dispute between any employee and the employer concerning the interpretation or application of the terms of the personnel rules and regulations or departmental rules.
A. 
Any employee who deems himself aggrieved, as defined, shall, within five calendar days of the occurrence or knowledge of the problem, bring such grievance to the attention of his/her immediate supervisor, in writing, who shall render a decision, in writing, within five calendar days.
B. 
If the employee does not feel the matter has been adequately resolved, he may bring the matter to the attention of the department head, in writing, within five calendar days from the date of the supervisor's decision. The department head shall have five calendar days in which to render a written decision. (NOTE: If the immediate supervisor is the department head, the employee shall proceed, in the case of dissatisfaction, from the procedures of Subsection A, to Subsection C. If the immediate supervisor is the Town Manager, the employee shall proceed, in the case of dissatisfaction, from the procedures in Subsection A, to Subsection D).
C. 
If the employee is not satisfied with the decision of the department head, he may, within five calendar days from such decision, bring the matter, in writing, to the attention of the Town Manager, who shall render a decision, in writing, within five calendar days. All appeals of suspensions shall begin at this step.
D. 
Should the employee be dissatisfied with the Manager's decision, he may, within five calendar days from such decision, submit the grievance to the Town Council, in writing, and shall set forth the relief being sought. The Town Council shall conduct a hearing into the matter within 10 calendar days from receipt of the grievance and shall render a final and binding decision within five calendar days from the date of the hearing. All appeals of dismissal shall begin at this step.
E. 
The above time limits may be extended by mutual agreement.