The Town may, by resolution, establish different classes of service for implementation of rates and charges for customers from the ones established herein. The classes of service may be established to reflect the use and demand on the utility system, as well as other lawful considerations.
Residential. Includes normal domestic potable water to, and wastewater flows from, single-family homes and individually metered manufactured homes or recreational vehicles permanently installed on property of a size no less than 1/4 acre, owned or leased by the customer. At the discretion of the Utility Department, it may also include individually metered duplex or triplex units.
Commercial. All customers which are neither residential nor industrial. Such customers shall include, but are not limited to, mobile home or recreational vehicle parks, apartments, convenience stores, restaurants, shops and all forms of commercial establishments not classified as industrial customers.
Industrial. All customers which are listed in the Standard Industrial Codes (SIC) or which, by the nature of their business, demand for water, or nature of wastewater flows, are considered to be industrial by the Town's Engineer or to have a reasonable likelihood of discharging wastewater other than domestic wastewater (with the exception of grease and cooking oil discharges from restaurants) or which have an unusually high demand for potable water.
Within each class of service, the Town may, by resolution, establish a subclass for customers based on the manner in which the Town determines the amount to charge the customer for the service. The subclasses may include, but are not limited to:
Metered service. When the customer's service, either water or wastewater, is metered. This class can also be divided into individual meters and master meters.
Bulk service. Where service is sold to another entity for resale by that entity to that entity's multiple residents. Such resale shall only be done pursuant to written authorization by the Town and shall not be for an amount in excess of the charge made by the Town to the master meter customer but may be either divided equally or individually metered by the master meter customer so long as that customer maintains and tests the meters in a reasonable manner according to industry practices and standards.
Guaranteed revenues. When an applicant has contracted for service requiring a substantial reservation of capacity but has not yet connected or has connected but has not used the full capacity reserved in its favor, that applicant shall, by special agreement, pay the costs associated with holding that capacity for the applicant's future use. The Council may, by resolution, establish a charge for guaranteed revenues.
Temporary or construction service. Service applied for and authorized for temporary use for construction or special project uses. All temporary service shall be billed at the commercial or industrial rate, depending on the estimated demand.
All water service to single-family living structures shall be individually metered. It shall be unlawful to connect separate living units to the same utility service by any means whatsoever so as to obtain service for more than one single-family structure on one bill.
Meters for the measurement of water and sewer utility services provided by the Town shall be furnished by and shall remain the property of the Town. The customer is responsible for the safekeeping of new and existing meters and for keeping sites readily accessible for reading and service. It is unlawful and a violation of this chapter for any person to vandalize or unlock any such meter without written authorization to do so. If any obstruction or lack of accessibility is not corrected by the customer within 14 days after written notification by the Town, the Town may take steps deemed reasonably necessary to ensure accessibility in order to read the meter, including, without limitation, disconnection until accessibility is granted, and may charge the customer account the cost of any correction or disconnection/reconnection.
All residential dwelling and nonresidential units, except as provided herein, are required to have individual meters.
All new development or construction for nonindividually metered units, duplex units with common plumbing lines which are not under individual separate ownership or are collectively owned by an entity as a rental development project or complex, and multifamily projects are required to utilize a master meter. All master meter accounts shall be established in the name of the property owner or condominium association, or others, as may be deemed appropriate by the Town.
Unless otherwise authorized by the Town, all meters must be installed at the property line adjoining to, or immediately adjacent to, a public street, right-of-way, or easement as approved by the Town and not at individual lot lines adjacent to or abutting a private street, drive, or access.
The Town, based on the application and information submitted to the Town, shall authorize and approve the meter size necessary for the service requested.
Where utility meters are broken or damaged by, or due to the negligence or willful acts of, the customer or those under the customer's control or responsibility, the cost of repair or replacement shall be charged to and paid by the customer in advance of such repair or replacement and prior to renewal of service. The customer charged for the repair or replacement may appeal that decision to the Town Mayor, or his/her designee, within 15 days of the assessment of the damage charge by filing with the Town Mayor a written appeal setting forth the basis of the appeal and the facts involved. The Town Mayor, or her/his designee, shall render a decision on the appeal within 10 working days of the appeal being filed. The decision of the Town Mayor or designee shall be final.
When a fire system connection is installed by the Town for a customer, the customer shall pay, in advance, the cost of labor and materials, plus 25% of such charges, with the minimum charge of $3,500. These charges may be modified by resolution and placed in the rules and regulations.