[CC 1977 §35-50; Ord.
No. 2692 §1, 1-15-2001; Ord. No. 3564, 9-7-2021]
Utility service will be permanently discontinued at the customer's
request when proper notification is made to the City. The City reserves
the right to discontinue utility service for violation of any rules,
regulations, or ordinances enacted or incorporated by the City of
Harrisonville related to utility services provided by the City.
[CC 1977 §35-51; Ord.
No. 2692 §1, 1-15-2001]
If it is found that during any period of time a utility meter
has failed to register, the customer served through such meter shall
be billed an estimated charge for the utility service delivered based
on the usage during the previous billing period either forty-five
(45) days before or after the time when such meter was discovered
to have failed to register or be in error.
[Ord. No. 3380 § 1, 10-3-2016]
A.
Purpose. This policy establishes the requirements for making billing
adjustments in the event of an overcharge or an undercharge.
B.
For all billing errors, the utility will determine from all related
and available information the probable period during which the condition
causing the errors existed and shall make billing adjustments for
that period as follows:
1.
In the event of an overcharge, an adjustment shall be made for
the entire period that the overcharge can be shown to have existed
not to exceed sixty (60) consecutive monthly billing periods calculated
from the date of discovery, inquiry, or actual notification of the
utility, whichever comes first.
2.
In the event of an undercharge, an adjustment shall be made
for an entire period that the undercharge can be shown to have existed
not to exceed twenty-four (24) monthly billing periods from the date
of discovery, inquiry, or actual notification of the utility; whichever
comes first.
3.
In the event of an undercharge, the utility shall offer the
customer the option to pay the adjusted bill over a period at least
double the period covered by the adjusted bill.
4.
The City Administrator shall authorize the adjustments to the
utility accounts for either an overcharge or an undercharge in an
amount not to exceed fifteen thousand dollars ($15,000.00).
[CC 1977 §35-52; Ord.
No. 2692 §1, 1-15-2001]
All meters shall be read monthly and bills for utility services
shall be rendered monthly and such bills shall become due and payable
on the first (1st) day of the following month.
[Ord. No. 3508, 8-17-2020[1]]
Policy. Any leaks fixed by the customer or a plumber during
the sewer average time must be presented to the City in a letter with
receipts for parts purchased and/or the plumber's bill, with the date
the leak was fixed for the address. Customers shall have until June
1 (two (2) months after the new average) of each year to turn in receipts
to be considered for an adjustment on the new sewer rate. Adjustments
are not guaranteed and may not be retroactive.
[1]
Editor’s Note: This ordinance also provided an effective
date of October 1, 2020.
[CC 1977 §35-53; Ord.
No. 2692 §1, 1-15-2001]
A.
All
bills for utility services furnished by the City shall be subject
to a penalty fee as established in the City's Comprehensive Schedule
of Fees[1] if not received in the City utility billing office by
5:00 P.M. on the 15th day of the month, when the 15th day falls on
a regular business day (Monday through Friday).
B.
In
cases where the 15th day of the month falls on a Saturday, Sunday
or a City recognized holiday on which the utility billing office is
closed, the penalty shall be applicable if payment is not received
in the City utility billing office by 8:00 A.M. the next business
day.
[CC 1977 §35-54; Ord.
No. 2692 §1, 1-15-2001; Ord. No. 3070 §1, 1-5-2009]
A.
In
the event bills for utility service shall not be paid on or before
5:00 P.M. on the 25th day of the month they become due, then utility
service to such customer shall be disconnected. If the regular shutoff
day should fall on Friday, Saturday or Sunday, said utility service
shall be disconnected on the next day of regular City business. The
City may discontinue municipal utility service to a delinquent customer
without notice.
B.
When
an order for disconnection of utility services due to non-payment
has been written, a service administrative fee as established in the
City's Comprehensive Schedule of Fees shall be assessed on the account.
An additional deposit as established in the City's Comprehensive Schedule
of Fees[1] shall be assessed on the account, to be credited to the
customers' existing deposit amount. This administrative service fee
and deposit shall be assessed and paid regardless of the status of
any actual disconnection of service. All past due amounts, including
any other amounts or fees due the City for any reason shall be paid
in order to maintain or restore utility service. In the event that
utility service is disconnected for non-payment of the bill, service
shall not be reconnected until all past due bills and applicable fees
for municipal services have been paid in full.
C.
Should
a customer with disconnected service request reconnection during non-business
hours, the customer will be required to provide payment prior to reconnection
in the form of a cashier's check or money order for the total amount
due the City, including any applicable additional fees, plus the after
hours reconnection fee as established in the City's Comprehensive
Schedule of Fees.[3]
[Ord. No. 3650, 5-1-2023]
[3]
Editor's Note: The Comprehensive Schedule of Fees is on file
in the City offices.
[CC 1977 §35-55; Ord.
No. 2692 §1, 1-15-2001; Ord. No. 3650, 5-1-2023]
In the event an insufficient funds check is returned to the
City for payment of a utility account that is not paid by the 25th
of the month, utility service will be disconnected upon receipt of
the insufficient funds check and reconnection charges will be applicable.
In addition, the return check fee established in the City's Comprehensive
Schedule of Fees[1] shall be applied.
[1]
Editor's Note: The Comprehensive Schedule of Fees is on file
in the City offices.
[CC 1977 §35-57; Ord.
No. 2692 §1, 1-15-2001]
The occupant and user of the premises receiving any utility
service from the City and the owner of such premises shall be jointly
and severally liable to pay for such services rendered on the premises.
The City shall have the power to sue the occupant or the owner, or
both, of such premises in a civil action to recover any sums due for
such service plus a reasonable attorney's fee to be fixed by court.
[CC 1977 §35-58; Ord.
No. 2692 §1, 1-15-2001; Ord. No. 3650, 5-1-2023]
A service charge fee, as established in the City's Comprehensive
Schedule of Fees,[1] shall be paid if any municipal utility service is connected
or disconnected within a three (3) month period.
[1]
Editor's Note: The Comprehensive Schedule of Fees is on file
in the City offices.
[CC 1977 §35-59; Ord.
No. 2692 §1, 1-15-2001]
A.
The
City Administrator is hereby authorized and directed by the Board
of Aldermen to develop a policy for collection of electric bills in
times of emergency weather conditions, said policy to ease the financial
burden of the citizenry during such times and allow for and provide
for payment extensions during such times.
B.
Said
policy shall be published and made available to all residential customers
of the Harrisonville electric utility.
C.
This
policy shall define emergency weather conditions, authorize the City
Administrator to declare same and set forth specific procedures and
specific guidelines for residential customers to seek payment extensions
on their electric service during said emergency weather conditions.
D.
In
order to help preserve the health and welfare of Harrisonville electric
customers, and to ease the financial burden during emergency weather
conditions, the City of Harrisonville has adopted the following policy:
[Ord. No. 3508, 8-17-2020[1]]
1.
Disconnection of electric service for non-payment, pursuant to this
Section of the Harrisonville Code of Ordinances will be postponed
during certain weather conditions;
2.
A weather emergency condition will be declared, if the City determines,
based on weather forecast information provided by the National Weather
Service, that during the winter the temperature on the day service
is to be discontinued will not exceed thirty-two degrees Fahrenheit
(32° F.), or that during the summer the temperature on the day
service is to be discontinued will exceed ninety degrees Fahrenheit
(90° F.);
3.
When discontinuation of electric service is postponed subject to
this policy, it will be postponed until the next day of normal business
operations where such emergency weather conditions no longer are determined
by the City to exist.
[1]
Editor’s Note: This ordinance also provided an effective
date of October 1, 2020.
