A. 
Concurrently with the activation of the cable communications system in the Borough, the grantee shall provide all services to subscribers as described in the franchise.
(1) 
The system shall carry the broad categories of programming and services listed in the franchise. Should the grantee desire to change the selection of programs or services offered it shall maintain the mix, quality and level of services provided over the system. Any such change in programs or services offered shall comply with the conditions and procedures contained in the franchise, and shall be reported to the Borough at least 30 days prior to the proposed implementation. The grantee shall notify all subscribers in writing at least 30 days prior to implementing any change in the selection of programs or services offered on any tiers, or prior to adding or deleting any channels or changing the channel number for any station. The grantee shall endeavor to ensure diversity of programming and will consult with the Borough's Cable Television Education and Advisory Committee regarding the community's needs.
(2) 
The grantee shall provide and maintain on such channels as the franchise may direct, at a minimum the following access services.
(a) 
Government access channel which shall be a specifically designated channel for noncommercial local governmental use.
(b) 
Educational channel which shall be a specifically designated channel for noncommercial use by local public and private school authorities.
(c) 
A noncommercial public access channel which will be a specifically designated channel available on a nondiscriminatory basis to residents of the Borough.
(d) 
The government access channel, educational channel and public access channel shall all be for the shared use of the Borough and the Township of Lower Merion.
(e) 
No public, educational, or government access channel may be assigned, transferred, or leased, in whole or in part.
(3) 
The grantee shall make available leased access channels to assure that the widest possible diversity of information sources are made available to subscribers.
(a) 
Such channels shall be specially designated for leased access use by persons unaffiliated with the grantee, at rates which are in accordance with the Cable Act.
(b) 
The number of such channels shall be determined by the provisions of the Cable Communications Policy Act of 1984 or other applicable federal or state law.
(c) 
Grantee shall not exercise any editorial control over any programming provided over such channels, except that grantee may consider such content to the minimum extent necessary to establish a fair and reasonable price for the use of such channels.
(4) 
The grantee shall fully provide the services, facilities and equipment for public, educational and government access as indicated in the franchise.
B. 
Emergency override. The grantee shall, without charge, provide, service and maintain public emergency transmission facilities to the Borough, as described in the franchise.
A. 
Standard installations. Standard installation shall consist of a drop not exceeding 150 feet from a single point or pedestal attachment to the customer's residence. Service in excess of 150 feet and concealed wiring shall be charged on a time and materials basis. The grantee shall apprise the customer of what the costs for such custom installation will be before installation begins. The desire of the Subscriber as to the point of entry into the residence shall be observed whenever possible. The grantee shall use due care in the process of installation and shall repair any damage to the subscriber's property caused by said installation. Such restoration shall be undertaken within no more than 10 days after the damage is incurred and shall be completed as soon as possible thereafter.
B. 
Deposits. Any deposit required by grantee shall bear interest at the rate earned by the grantee, if any.
C. 
Antennas and antenna switches. The grantee shall not, as a condition to providing cable communications service, require any subscriber or potential subscriber, to remove any existing antenna structures for the receipt of over-the-air television signals. The grantee shall install, upon the request of the subscriber, an RF or antenna switch where required for the provision of services provided by the grantee provided the subscriber's antenna is properly grounded.
D. 
Lockout devices. The grantee shall provide to subscribers, as part of its literature, information concerning the availability of a lockout device for use by a subscriber. The lockout device described herein shall be made available to all subscribers within 48 hours of request.
E. 
Reconnection. Grantee shall restore service to customers wishing restoration of service provided customer shall first satisfy any previous obligations owed.
F. 
Free disconnection. Subscribers shall have the right to have basic subscriber television service disconnected without charge. Such disconnection shall be made as soon as practicable and in no case later than 15 days following notice to grantee of same. A refund of unused service charges shall be paid to the customer within 60 days from the date of termination of service.
G. 
Billing. Grantee shall not require subscribers to pay for services more than one month in advance. All bills shall be itemized by level of service.
H. 
Delinquent accounts. Grantee shall use its best efforts to collect on delinquent subscriber accounts. In all cases, the grantee shall provide the customer with at least 10 working days' written notice prior to disconnection.
I. 
Prohibited activities. In the conduct of its business franchised hereunder, neither the grantee nor its officers, employees, or agents shall directly or indirectly sell, lease, repair, install, or maintain television sets or receivers or antennas; provided, however, that nothing hereunder shall prohibit grantee, at customers request from examining or adjusting customer's receiving set to determine whether reception difficulties originate in the set or in the grantee's system.
A. 
The grantee shall establish, operate and maintain in Lower Merion Township a business office, and maintenance and repair facility for the purpose of receiving inquiries, requests and complaints concerning all aspects of the construction, installation, operation, and maintenance of the system and for the payment of subscribers' service charges.
B. 
The grantee shall have a listed, local telephone number for subscriber service calls and such telephone service shall be available 24 hours a day, seven days a week. The grantee shall provide a sufficient number of telephone lines and telephone staff members to enable subscribers to reach the grantee without unreasonable delay. Grantee's number shall be published and made available to subscribers and the general public. The grantee shall in addition provide a telephone number or numbers to the Borough and utility companies to enable the Borough or the utility companies to reach the grantee in case of emergency on a twenty-four-hour, seven-day-a-week basis. All telephone staff shall be adequately trained and will have the capability of identifying locations and patterns in service problems.
C. 
The grantee shall respond to and resolve subscribers' complaints or requests for service in connection with repairs and maintenance and malfunctions of system facilities. The grantee shall respond as quickly as possible to such complaints and requests, but shall in any case respond within 36 hours. Complaints or requests which may pose a potential health and safety hazard will be responded to immediately. The Borough will be copied on written responses to subscriber complaints.
D. 
The grantee shall prepare and file with the Borough copies of all of its rules and regulations in connection with the handling of inquiries, requests and complaints. The grantee shall, by appropriate means, such as a card or brochure, furnish information concerning the procedures for making inquiries or complaints, including the name, address and local telephone number of the employee or employees or agent to whom such inquiries or complaints are to be addressed, and furnish information concerning the Borough office responsible for the administration of the franchise, including, but not limited to, the address and telephone number of said office on a semiannual basis.
E. 
The grantee shall keep full records of service calls in connection with the system. Such records shall identify the person contacting the grantee, and the person responding on behalf of the grantee, the subject matter of the contact, the date and time it was received, the resolution of the matter in question or the action taken by the grantee in connection with the contact, and the date and time thereof, and such other information as may be deemed pertinent by the grantee. These records shall be made available for periodic inspection by the Borough, subject to the provision of § 233-44. Summaries of these records shall be filed with the Borough at least twice a year or more frequently at the Borough's request.
F. 
The grantee shall repair or replace without charge all defective equipment provided by it to the subscriber; provided, however, that the grantee may charge a subscriber for service to or replacement of any equipment rendered inoperable or damaged due to negligence of such subscriber.
G. 
Hearing impaired. Grantee shall install equipment designed to enhance reception of programming with encoded signals for the hearing impaired.
A. 
It shall be the right of all subscribers to receive continuous, uninterrupted service insofar as their financial and other obligations to the grantee are honored.
B. 
In the event that a grantee elects to rebuild, modify or sell its system, or the Borough gives notice of intent to terminate or fails to renew its franchise, the grantee shall cooperate with the Borough or new grantee or operator in maintaining continuity of service to all subscribers. During such period, grantee shall be entitled to the revenues for any period during which it operates the system.
C. 
Abandonment of system. In the event the grantee fails to operate the system for seven consecutive days without prior approval of the Borough or without just cause, the Borough may, at its option, operate the system or designate an operator until such time as grantee restores service under conditions acceptable to the Borough or a permanent operator is selected. If the Borough is required to fulfill this obligation for the grantee, the grantee shall reimburse the Borough for all reasonable costs or damages in excess of revenues from the system received by the Borough that are the result of the grantee's failure to perform.
A. 
Protection of subscriber privacy mandatory. Grantee shall at all times protect the privacy of subscribers, as provided in this chapter and other applicable federal, state, and local laws.
B. 
Notice of privacy provisions. At the time of entering into an agreement to provide any cable service or other service to a subscriber, and at least once a year thereafter, grantee shall provide notice in the form of a separate written statement to subscriber which clearly and conspicuously informs the subscriber of:
(1) 
The privacy rights of the subscriber and the limitations placed upon grantee with regard to all applicable federal, state, and local subscriber privacy provisions;
(2) 
The nature of personally identifiable information collected or to be collected with respect to the subscriber and the nature of the use of such information;
(3) 
The nature, frequency, and purpose of any disclosure which may be made of such information, including an identification of the types of persons to whom the disclosure may be made;
(4) 
The period during which such information might be maintained by the cable operator;
(5) 
The times and place at which the subscriber may have access to such information in accordance with this chapter and other applicable federal, state, and local law.
C. 
This section is not intended to prohibit the use or transmission of signals useful only for the control or measurement of system performance or detection of unauthorized reception.
A. 
Nondiscrimination required. Grantee shall not deny service, deny access, or otherwise discriminate against subscribers, channel users or general citizens on the basis of race, color, religion, national origin, age, sex, or physical or mental handicaps, provided the subscriber shall pay all applicable fees for the service desired. Grantee shall comply at all times with all other applicable federal, state and local laws and regulations.
B. 
Information accessibility.
(1) 
Each individual shall have the right to information concerning the provisions of this chapter and the rules and regulations formulated pursuant to it by the grantee, agent or entity created hereunder or pursuant to this chapter. The grantee shall make a copy of this chapter and the franchise agreement available at its offices during regular business hours.
(2) 
Each individual subscribing to the services of the cable communications system or leasing channels thereof or using the access channels shall be provided with a memorandum setting forth all rules and regulations, if any, specifically outlining such individual rights pertinent to such use. All rights specifically provided in this section shall be noted.
(3) 
Such information as may herein be prescribed will be made available to the public and individual subscribers in such form required for understanding, including the deaf and blind, and in such languages as may be employed by the Borough Council in its communications to the public.
(4) 
Each document filed or submitted under the provisions of this chapter or pursuant to it, except those required and designated confidential by the Federal Communications Commission is a public document, available for public inspection and copying at the requestor's expense, at the office of the grantee or the Borough during normal business hours. The charge for such copying shall approximate the cost of mechanical reproduction.
(5) 
Participation by citizens of the Borough on any cable advisory board shall be in the manner and form specified by the Borough Council.