There is hereby created the position of Technical Support Specialist
1 for the Township of Lacey.
The duties of the Technical Support Specialist 1: under general
supervision, as a lead worker in a mainframe environment, provides
guidance and direct hands-on support to a work shift of the Data Processing
Operations unit in resolving complex production problems from verbal
or written problem reports; consults with, and assists network management
and systems programming staff in, the diagnosis and resolution of
complex problems; monitors and allocates space on direct-access storage
devices; uses and guides the use of productivity aids in implementing
and maintaining software, applications, and system libraries; or,
as a lead worker in a client/server environment, provides direct support
to end users and/or guidance to help desk and/or desktop technical
personnel in the provision of direct support; installs and guides
the installation of hardware and software on servers and/or workstations;
does other related duties.
To be appointed to the position of Technical Support Specialist
1, an individual must meet the following requirements:
A. Knowledge of the basics of computer systems hardware.
B. Knowledge of the facilities generally provided by operating systems
software associated with multiprogrammed and multiprocess-oriented
computer systems.
C. Knowledge of special vendor or client/server productivity aid packages.
D. Knowledge of job control language statements and utility programs
for use by data processing production operations.
E. Knowledge of data communications network equipment and software.
F. Ability to analyze production problems and recommend necessary changes.
G. Ability to use interactive programming and system diagnosis tools.
H. Ability to use various data center productivity aids.
I. Ability to use various programming languages and software packages.
J. Ability to take lead and provide guidance and instructions to lower-level
technical support staff.
K. Ability to prepare clear, accurate, and concise technical reports.
L. Ability to maintain records and files.
M. Ability to utilize various types of electronic and/or manual recording
and information systems used by the agency, office or related units.
N. Ability to read, write, speak, understand and communicate in English
sufficiently to perform the duties of the position. American Sign
Language or Braille may also be considered as acceptable forms of
communication.
O. Persons with mental or physical disabilities are eligible as long
as they can perform the essential functions of the job with or without
reasonable accommodation. If the accommodation cannot be made because
it would cause the employer undue hardship, such persons may not be
eligible.
The salary for the Technical Support Specialist 1 shall be determined
from time to time by the Township Committee and shall be paid in accordance
with the provisions of the Salary Ordinance of the Township of Lacey.