Any property owner desiring the introduction of a service line
from the utility's main to the curb of his or her premises must
first make written application on a form furnished by the Bureau of
Water. The application shall be signed by the property owner or his
or her duly authorized attorney.
The Bureau of Water will, at its own expense, furnish and install
a service of such size and at such location as the applicant requests,
provided that such request is reasonable. The utility's service
lines shall be maintained at its own expense as an integral part of
its distribution system and they shall be the property of the utility
and under its exclusive control.
Where the customer requests a service line larger than that
deemed necessary by the utility, the utility shall install the larger
service, provided that the customer pays the additional cost for the
larger service.
Any temporary or emergency feature of a service line requested
by the customer shall be at the expense of the customer. If the owner
of a parcel of ground desires a service line installed to the curb
in advance of street improvement and where there is no present demand
for a supply of water, such owner shall pay the cost of installing
the service line, which cost shall be refunded if and when an application
is made and approved for a supply of water through the service line.
Where more than one customer is now supplied through one service
line, a violation of these rules and regulations by any customer on
the common service line shall be deemed a violation by all such customers,
but water service to the premises shall not be discontinued until
after the expiration of a reasonable time for the installation of
a separate customer's service line by or for each customer after
notice by the utility to all such customers of the violation of the
rules and regulations. The utility shall install a sufficient number
of separate curb stops and curb boxes at the termination of the utility's
service line to permit the installation of a separate customer's
service line for each customer or the utility may, at its election,
permit the use of one customer's service line by all such customers
other than the customer who has violated these rules and regulations.
No service line of the utility shall be installed at a time
when street openings are prohibited by municipal regulations or, in
the judgment of the utility, working conditions are unreasonable for
such installations.
No service pipe shall be placed within 18 inches of any sewer
line or in the same trench with a gas pipe or other facilities of
a public service company or within three feet of any open vault or
area or pass through any premises other than the one supplied, nor
shall it be laid at a depth of less than 3 1/2 feet below the
surface of the ground or less than 3 1/2 feet below the street
grade, where one has been established by public authority, except
when otherwise approved by the proper official of the Bureau of Water.
No service line shall be installed by the utility on private
property unless the owner furnishes a right-of-way satisfactory to
the utility.
When new service lines are installed or old ones replaced, the
stop and curb box shall be placed inside the curb and within six inches
of the same.
If a customer being supplied by an existing service line desires
that its location be changed to suit his own convenience, such customer
shall pay all costs of making the change, including all labor, materials
and permits.
Under no circumstances shall any person not authorized by the
utility turn the curb stopcock on or off.
All service lines will be the same size as the curb stop up
to the water meter. The curb stop shall be six inches behind curbs
or pavement edges. If the curb box is in a driveway, the box must
be a two-inch box. The curb box must be aligned with the shut-off
valve, plumb, backfilled and tamped in place, and be at grade after
any landscaping. The curb box must be straight and centered on the
shutoff valve before the City will take ownership of the valve.
Where renewal of a service line of the utility is found to be
necessary, the utility shall renew the service line in the same location
as the old one. However, if the customer, for his own convenience,
desires the utility's service line at some other location and
agrees to pay all expenses of such relocation in excess of the cost
of installing the new service line in the same location as the old
and cutting off and disconnecting the old service line, the utility
will lay the new service line at the location desired. Should the
customer, for his convenience, request that the service be renewed
using larger size materials than deemed necessary by the utility,
the utility shall renew the service using the larger size materials,
provided that the customer pays the additional cost.
The utility is not responsible for the installation and/or maintenance
of the customer's water lines beyond the end of the utility's
service line.
Each customer's service line shall be installed and maintained
by or on behalf of such customer at his own expense. A customer's
service line shall be of a material and at a location approved by
the utility.
The customer's service line shall not:
A. Occupy the same trench with or be placed within 18 inches of any
sewer pipe of any facility of any other public service company, except
that a common trench may be ledged for the service if approved by
the utility; or
B. Be placed within three feet of any open excavation or vault; or
C. Pass through any premises other than those served by such customer's
service line.
There shall be placed in the service line, inside the wall of
the building supplied, at the expense of the customer, a roundway
brass stop and waste cock, easily accessible to the occupants for
their protection in enabling them to turn off the water in case of
leaks and to drain the pipe to prevent freezing.
Where any service line is directly connected to a heating unit
(water heater, steam boiler, etc.), a check valve and a relief valve
shall be inserted in the line between the utility's meter and
such heating unit at the maximum distance possible from the utility's
meter.