Any property owner desiring the introduction of a service line from the utility's main to the curb of his or her premises must first make written application on a form furnished by the Bureau of Water. The application shall be signed by the property owner or his or her duly authorized attorney.
The Bureau of Water will, at its own expense, furnish and install a service of such size and at such location as the applicant requests, provided that such request is reasonable. The utility's service lines shall be maintained at its own expense as an integral part of its distribution system and they shall be the property of the utility and under its exclusive control.
Where the customer requests a service line larger than that deemed necessary by the utility, the utility shall install the larger service, provided that the customer pays the additional cost for the larger service.
Any temporary or emergency feature of a service line requested by the customer shall be at the expense of the customer. If the owner of a parcel of ground desires a service line installed to the curb in advance of street improvement and where there is no present demand for a supply of water, such owner shall pay the cost of installing the service line, which cost shall be refunded if and when an application is made and approved for a supply of water through the service line.
Where more than one customer is now supplied through one service line, a violation of these rules and regulations by any customer on the common service line shall be deemed a violation by all such customers, but water service to the premises shall not be discontinued until after the expiration of a reasonable time for the installation of a separate customer's service line by or for each customer after notice by the utility to all such customers of the violation of the rules and regulations. The utility shall install a sufficient number of separate curb stops and curb boxes at the termination of the utility's service line to permit the installation of a separate customer's service line for each customer or the utility may, at its election, permit the use of one customer's service line by all such customers other than the customer who has violated these rules and regulations.
No service line of the utility shall be installed at a time when street openings are prohibited by municipal regulations or, in the judgment of the utility, working conditions are unreasonable for such installations.
No service pipe shall be placed within 18 inches of any sewer line or in the same trench with a gas pipe or other facilities of a public service company or within three feet of any open vault or area or pass through any premises other than the one supplied, nor shall it be laid at a depth of less than 3 1/2 feet below the surface of the ground or less than 3 1/2 feet below the street grade, where one has been established by public authority, except when otherwise approved by the proper official of the Bureau of Water.
No service line shall be installed by the utility on private property unless the owner furnishes a right-of-way satisfactory to the utility.
When new service lines are installed or old ones replaced, the stop and curb box shall be placed inside the curb and within six inches of the same.
If a customer being supplied by an existing service line desires that its location be changed to suit his own convenience, such customer shall pay all costs of making the change, including all labor, materials and permits.
Under no circumstances shall any person not authorized by the utility turn the curb stopcock on or off.
All service lines will be the same size as the curb stop up to the water meter. The curb stop shall be six inches behind curbs or pavement edges. If the curb box is in a driveway, the box must be a two-inch box. The curb box must be aligned with the shut-off valve, plumb, backfilled and tamped in place, and be at grade after any landscaping. The curb box must be straight and centered on the shutoff valve before the City will take ownership of the valve.
Where renewal of a service line of the utility is found to be necessary, the utility shall renew the service line in the same location as the old one. However, if the customer, for his own convenience, desires the utility's service line at some other location and agrees to pay all expenses of such relocation in excess of the cost of installing the new service line in the same location as the old and cutting off and disconnecting the old service line, the utility will lay the new service line at the location desired. Should the customer, for his convenience, request that the service be renewed using larger size materials than deemed necessary by the utility, the utility shall renew the service using the larger size materials, provided that the customer pays the additional cost.
The utility is not responsible for the installation and/or maintenance of the customer's water lines beyond the end of the utility's service line.
Each customer's service line shall be installed and maintained by or on behalf of such customer at his own expense. A customer's service line shall be of a material and at a location approved by the utility.
The customer's service line shall not:
A. 
Occupy the same trench with or be placed within 18 inches of any sewer pipe of any facility of any other public service company, except that a common trench may be ledged for the service if approved by the utility; or
B. 
Be placed within three feet of any open excavation or vault; or
C. 
Pass through any premises other than those served by such customer's service line.
There shall be placed in the service line, inside the wall of the building supplied, at the expense of the customer, a roundway brass stop and waste cock, easily accessible to the occupants for their protection in enabling them to turn off the water in case of leaks and to drain the pipe to prevent freezing.
Where any service line is directly connected to a heating unit (water heater, steam boiler, etc.), a check valve and a relief valve shall be inserted in the line between the utility's meter and such heating unit at the maximum distance possible from the utility's meter.