Upon 30 days' written notice to franchisee,
LFA shall have the right to inspect franchisee's books and records
pertaining to this agreement or franchisee's provision of cable service
in the Township at any time during normal business hours, as are reasonably
necessary to ensure compliance with the terms of this franchise. Such
notice shall specifically reference the section or subsection of the
franchise that is under review, so that franchisee may organize the
necessary books and records for appropriate access by LFA. Franchisee
shall not be required to maintain any books and records for franchise
compliance purposes longer than four years. Notwithstanding anything
to the contrary set forth herein, franchisee shall not be required
to disclose information that it reasonably deems to be proprietary
or confidential in nature, nor disclose any of its or an affiliate's
books and records not relating to this agreement or the provision
of cable service in the Township. If franchisee claims any information
to be proprietary or confidential, it shall provide an explanation
as to the reason it is claimed to be confidential or proprietary.
LFA shall treat any information disclosed by franchisee as confidential
so long as it is permitted to do so under applicable law, and shall
only disclose it to employees, representatives, and agents thereof
that have a need to know, or in order to enforce the provisions hereof.
Franchisee shall not be required to provide subscriber information
in violation of Section 631 of the Communications Act, 47 U.S.C. § 551.
Franchisee shall at all times maintain the following, which may be inspected pursuant to § A301-75 above:
A.
Records of all written complaints for a period of
four years after receipt by franchisee. Complaints recorded will not
be limited to complaints requiring an employee service call;
B.
Records of outages for a period of four years after
occurrence, indicating date, duration, area, and the number of Subscribers
affected, type of outage, and cause;
C.
Records of service calls for repair and maintenance
for a period of four years after resolution by franchisee, indicating
the date and time service was required, the date of acknowledgment
and date and time service was scheduled (if it was scheduled), and
the date and time service was provided, and (if different) the date
and time the problem was resolved;
D.
Records of installation/reconnection and requests
for service extension for a period of four years after the request
was fulfilled by franchisee, indicating the date of request, date
of acknowledgment, and the date and time service was extended; and
E.
A map showing the area of coverage for the provisioning
of cable services and estimated timetable to commence providing cable
service.
